Sercotel Amister Art Hotel Barcelona Bewertungen

Antwort der Unterkunft: Hola Roman,Thank you for your feedback. We're glad you appreciated our nice facilities and clean rooms, and we're especially pleased you enjoyed the complimentary upgrade.We understand your concerns regarding the noise levels. We sincerely apologize that the room on the 2nd floor was affected by outside noise. We're also sorry to hear that the connecting door and the entrance door didn't provide adequate soundproofing, which impacted your comfort.We are actively looking into ways to improve soundproofing in our rooms, including those with connecting doors. We will also review the placement of rooms during upgrades to minimize potential noise issues.We appreciate you bringing these points to our attention, as they are crucial for our ongoing efforts to improve our guest experience. We hope you will consider staying with us again, and we will do our best to ensure a more peaceful stay.Best regards,Mireia Pérez - General Manager

Antwort der Unterkunft: Hola Thuy,Thank you so much! We're thrilled you enjoyed your stay. We hope to welcome you back again soon.Best regards,Mireia Pérez - General Manager