Ikonik Anglí

Das Zimmer, das sie uns zugewiesen hatten, war mit sehr heruntergekommenen Möbeln ausgestattet. Was Sauberkeit und Pflege der Zimmer angeht, haben wir deutlich mehr erwartet als von einem 4-Sterne-Hotel. Sehr gutes Frühstück und perfekte Lage.

Front desk staff was nice and help but beyond that they don’t refill the refrigerator even with water except for on the first day. They will hold your luggage before and after check out which is nice. The pool is super basic but pretty. Never saw anyone there. When it rained it sounded like a dryer with rocks in it and it was impossible to sleep. I’m not sure what the rain hit but my parents had the same issue in their room. The worst part is the walls are paper thin and I mean paper thin. Every morning at 7 someone would wake me up by leaving their room or being outside their room. So basic my big complaint is quality of sleep since it will be hard to with all the sound

This hotel was fine, and yet quite confounding. What should have been a fine experience otherwise was marred several stupid and small flaws, which would be really easy to fix, if there was any will at all on the part of management:   1) Check-in - with only one person before me, took 20 minutes. Computers were not working.    2) Privacy policy - I was made to sign a paper, but after signing the person kept the paper. I had no copy so no record of what I signed.   3) Room: Totally baffling array of switches for the lighting system, impossible to decipher.   4) Hair dryer: broken, screeching sound and no air coming out. Wondef if the staff bother check them? I was quite scared and turned it off immediately.   5) Contacting reception - I had to use my mobile phone to call the front desk to report the hair dryer, at which time i was told that the number to contact reception was 1700. Amazing. NO one said that on check in. I did later discovered it was handwritten on the key-card paper, but the receptionist could have bothered to point that out.   6) Elevators. Ridiculous! I visited several floors to find the way back to reception. There is a giant sign OUTSIDE the elevator that says 0 for reception. But INSIDE the elevator there is no "O", only "B". I finally go thtere, but I mean seriously, how unhelpful.   7) Invoice - I requested an invoice at reception on departure. When I got home I discovered it is not even a correctly done official invoice for VAT purposes. It was issued on a plain piece of paper, lacked the company name address and VAT number, and they didn´t bother to put my info on it.   I had to write to atencion cliente and comercia1 to request a new one.   Items 5 and 6 could be so easily solved with small stickers (one for each phone, two for each elevator).   How much effort is that? Obviously too much.    I should add, that the stay was otherwise fine. This could be a five star experience. Except, it isn't.   These are small things. Never have I encountered a hotel that gave off such a feeling of no one caring at all about the place.