Socialtel Baños - Formerly Selina Baños

Gracias todo bien

Dirty, Bad service, no one helped us at the counter,I would never come back. Desde que llegamos en la recepción no nos ayudaron. Pedí una llave adicional y no quisieron entregarnos. En la habitación habían papeles higiénicos sucios en la cama. Cuando pedimos ayuda no quisieron darla. No lo recomiendo.

I recommend Selina, because it is a place where there are many things to do, from free Salsa classes for guests, to Yoga in the morning, comfortable rooms, a super cool roof top, where you can have breakfast looking at the waterfall. It is very well located and as a destination to visit one of the top in the city.

The staff never responded to any requests through their WhatsApp number. In fact, in order to update a reservation I had made and get questions about it answered, I had to contact Selina support directly. On my first day, I got served cold scrambled eggs for breakfast. The curtains on my bathroom were too short, so the bathroom always flooded after I took a shower. But by far the worst part of the experience was the day they had a university group over. They had a party that lasted until 5AM with VERY loud music. The rooms had no insulation whatsoever and no earplugs either. The party was right above me, so I went all night hearing chairs and tables being dragged on the floor, people screaming in the hallways and loud, VERY LOUD music. Definitely the worst Selina experience ever

Excellent place, clean common areas, the best rooftop in Baños, very tasty food, very good cocktails and above all the vibe of the friendly staff, outstanding and always willing to help. I will definitely come back soon.