Four Points by Sheraton Desaru

Good option to stay at if you have business or work surrounding Desaru & Pengerang. Great service at front office, house keeping & f&b team

The staff was incredibly friendly and made sure we had a great time. They event prepared the cakes for my birthday and anniversary. The hotel is located to near facilities like food and supermarket. The rooms were spacious and clean, but the towels needed to be cleaned properly as they were alil smelly. Otherwise, all was great n well.

We checked in after 12pm on Wednesday. Told by front desk staff there will be electricity shutdown tomorrow from 11am-5pm in the rooms. And told free drinks will be provided at lobby whilst guests have to wait out the shutdown outside their room. Who would want to stay in a humid room without aircon, lights, and air circulation at mid day? My friends and I went down at this time and asked for the drinks. Lol, we were charged for our Pepsi and hot tea. When we enquired why we had to pay from the staff on duty, she pointed us to the hospitality long table (picture attached)! It was a great eye opener! You mean a Marriott Hotel has an electricity shutdown and there is no Plan B for the guest? Guests supposed to suffer the discomfort despite paying for their room?