PAIK KUAN
11. August 2024
Most ever worst room I stayed. This is the second time we booked Lotus resort. Previously, we stayed Lotus beach reasort at Desaru. We are impressed with loft units and amenities. So this time round, we decided to stay another Lotus Resort at Pengerang.
We have booked 2 rooms standard King for 2 days which claim as near to beach. One is for us at 106. Another's room will be 108 for my parents in law.
We found big red ants over room 106 on the desk, floor, and toilet. Make complaint to indian receptionist twice. One technician came to inspect, spray anti-ant, and believed what we had complained. The Indian receptionist only allowed us to change room to 152, which is super far from my in-laws room 108. Claims that only room is available for standard King.
My in-laws room 108 is worse than us. They found a brunch of earth worms in the toilet bowl after flushed. Complaint to receptionist about issues. The same thing the technician came to solve was the problem.
We are DISAPPOINTED for what we paid. Not value for money to stay there. We prefer Lotus Beach Resort Bandar Penawar at Desaru.
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