Finde Hotels mit Balkonen in Cuenca

We picked this hotel for the location and great reviews. The location is good, but the customer service at the front desk is very bad. First, at checkin they could not find my reservation until I provided a printed copy. Then the person replies “Oh, you booked thru the website.” Like that’s different from the usual way??? I don’t know. We go to our room, it’s nice, but the lamp on one side only works if you find the correct position for the cord. We see a bracket on the ceiling for a smoke alarm, but no smoke alarm. The safe in the closet is locked. On our way out to dinner, we stop at the front desk and ask them to unlock the safe while we are out to dinner. He says he will do it ‘right away’. I also ask about laundry service, and the front desk person says there is a price sheet in the closet. We thank them and leave for dinner. We return to our room after dinner. Safe is still locked. The guy at the front desk sees us return, and suddenly remembers he was going to unlock our safe “right away.” He comes up, unlocks the safe and leaves. There are no instructions to set a code, and setting a code is different from safes I’ve used in other hotels. I look for the laundry price list. Nope, nowhere in the closet. I hike back down to the front desk and try to explain there is no laundry price sheet in the closet. He follows me back up to the room, looks in every drawer in the closet. No price sheet. He tracks one down for me. Yes, these are minor inconveniences, and they were addressed (finally) but at unnecessary inconvenience to us. Thus the 3 star review. Hope other guests have a better experience than I did in my first two hours at this hotel.

Wir reisen zwei Wochen in Ecuador, gehen nach Kido und warten dort, das ist das komfortableste Hotel in unserer Reise! Das Hotel ist ein Familienhotel, das von den Einwohnern geöffnet wird, mit einem schönen Garten, etwa sechs Gästezimmern. Es ist nicht weit von der Ausfahrt, die kleinen Wandern und den Park der Wandern in Kunka zu durchlaufen. Es gibt einen Supermarkt umgeben und etwa 15 Minuten zu Fuß von der alten Stadt Kunka entfernt. Das Zimmer ist sehr komfortabel, insbesondere die Boss-Familie ist besonders enthusiastisch. Sein Sohn spricht Englisch sehr flüssig. Der Boss ist sehr enthusiastisch für die Gäste und der Service ist aufmerksam. Wenn wir wiederkommen, müssen wir das Hotel bleiben!