Faustino Gran Relais & Chateaux

Al mio arrivo mi è stato comunicato un upgrade della camera. Struttura bellissima e staff molto gentile

Marc, Nacho and Luca arranged for us several unique activities and reserved some amazing restaurants. We loved that their GM talk to all guest during breakfast. Great management, great Concierges!

The location is fantastic in good proximity of Citudella. Hotel decor is of a good standard however the experience is certainly not a 5 star experience and I believe we are leaving a fair review of this hotel. We stayed in the main / largest building. There was an issue when we checked in as we had paid a premium room with a harbour view however we were given a room close proximity of a jazz bar with a view of the side of the courtyard which is uninspiring. The reception team attempted to allocate a different room however a downgrade to a superior room which appeared to be in the eaves of the building with no harbour view , considering the air conditioning in the rooms in our opinion are of a weak standard we declined as we did not wish compromise 4 nights of interrupted sleep as the rooms in hotel are quite humid. Rooms were of a good size , however the bed was uncomfortable and pillows a very poor standard offering no neck support, bedding not changed during the 4 night stay even though it was evident there was a stain . Housekeeping was of a good standard however I do feel that the guest experience is poor as housekeeping had not tided the room until after 3pm on an occasion , reception were extremely unhelpful as I explained to receptionist that my husband needsed to rest as the 3rd night of our stay (room 16) we were woken by loud music from the jazz bar that continued until 5am in the morning and we had an extremely sleepless night. I was informed I needed to wait with no apology as housekeeping are working up to 3pm. Small pool area with no service on hand , during one late afternoon we decided to sit within the pool area for over 1.5 hours whilst we waited for our room to be serviced to which we were not approached by a member of staff to offer refreshments. The breakfast area, which was outdoors, was lovely although not suitable for outdoor dining in April as particularly cold courtyard in the morning the buffet range available at breakfast is small. However, a number of cooked breakfast options are available however-for 4 nights we would expect the menu to alternate and this would be expected in a 5 star hotel. In truth I don't believe this hotel is 5* star experience as our personal experience of the hotel had too many shortcomings during our stay , whilst words of apology from the general manager was accepted the hotel made no attempt to put right there shortcomings is truly disappointing considering the occasion and full of empty apologies as the overall experience and service during our stay diminished as each day passed. There are a number of beautiful hotels within the city that I would urge you to consider as if you are expecting a 5 star service I am saddened to report this will not be delivered by this hotel that is on par with a bed and breakfast establishment.