Apartments in Cluj-Napoca

Super modern hotel I give it 5*. The hotel looks brand new, it’s located not far from Cluj old town, 10 mins walk, and is super modern, with a lot of tech, large windows floor to ceiling and a very comfortable bed. Staff is very kind, breakfast is of great quality with buffet and a la carte menu. Didn’t have a chance to try the rooftop or the gym, but would definitely return, had a great experience

Wenn Sie im wunderbaren Cluj (ganz enstpannt nonstop mit WizzAir von Berlin aus erreichbar) nächtigen wollen, dann ist das DoubleTree eine excellente Wahl. Zu Fuss lässt sich die sehenswerte Altstadt erkunden. Das Hotel hat einen grossen, schönen Rooftop Indoor-Pool, der gratis von den Hotelgästen benutzt werden kann (in Transylvanien nicht selbstverständlich). Das Frühstück war sehr schmackhaft, allerdings waren ein paar recht ungezogene Kinder am Start, die - von ihren Eltern und vom Personal ungehindert - auf's Buffet gehustet haben, das sollte nicht sein. Sie können Ihren Mietwagen direkt am Hotel parken. Unsere Junior Suite war sehr geräumig, excellentes Wlan - DoubleTree Cluj - wir kommen definitiv wieder!

Das neue Radisson Blu in Cluj liegt ein wenig ausserhalb in einem Park. Zu Fuss ist man in 5 Minuten am See und kann im herrlichen Garten der Chios Social Lounge Lunch oder Dinner einnehmen (denn leider hatte das japanische Restaurant im Radisson montags Ruhetag.) Bei so einem Neubau ist es mir aber relativ unverständlich, warum hier kein Pool eingeplant wurde. Der ist gerade in den heissen Sommern in Cluj für mich in der gehobenen Hotellerie ein echtes Entscheidungskriterium für ein Hotel.

I've stayed well over 1,000 nights in Marriott hotels over the last 20 years & my stay at the Cluj Courtyard was by far the worst experience I have had! We arrived in the hotel pretty late at around 7pm, had a shower & went straight out for dinner, I set the air con to 18deg's before we left as the room was very hot when we arrived. To note there were no instructions on the air con, it was a case of 'trial & error' with the control panel We arrived back at the room at around 10.30pm & the room temperature was showing 25.5deg's 🥵 so I rang to reception to ask what was wrong. I was told that a few adjustments had been made and the room temperature should start to drop so we went to bed. After a couple of hours at around midnight we had to get out of bed as the temperature was just too hot to sleep, it was still showing 25deg's! I was told that the air conditioning must be faulty and there was little that could be done. No fans were available. We did eventually get offered a room across the corridor which he told me would be cooler temperature so I said we would take it just to sleep in. When entering the room across the corridor it was 24deg's but had again been set to 18deg's but we were assured the temperature would drop quickly. We had a cold shower & got into bed although the new room was still very hot. We had a miserable nights sleep with the room being still 23deg's when we left in the morning (it had ran all night set at 18deg's) We had to go back to our original room to pack which was still at 25deg's. The outside temperature that night was 19deg's so both rooms, with the air con on full, were still considerably warmer than the outside temperature! We only really used the hotel to shower & sleep but our experience was terrible & the actual hotel I believe is as good as brand new having only opened a few months ago. The most disappointing thing however is that I have had no communication from the hotel at all since we left. Yes sometimes things go wrong, very, very occasionally things go wrong twice but when as a hotel you know your customers have had an absolutely miserable nights sleep with a combination of multiple phone calls, moving rooms in the middle of the night & little if any actual sleep and you don't even have the decency to apologise makes a terrible stay absolutely shocking! As above, I have spent over 1,000 nights of my life in Marriot hotels and this stay was by far the worst from the one thing that as a hotel you have to get right ie affording your clients a great nights sleep!

Not quite 5 stars, I stayed here for 2 nights for a wedding, I received a classic room and I can say that this room does not pretend to be 5 stars at all. It is a gigantic hotel and due to the reduced staff it is not possible to maintain this hotel, more emphasis could be placed on external and internal cleanliness, and clearly there is a need for much better professionally trained people. During the weekend when I was there, there were 3 different events and it was a general chaos. Heavy service both at the bar and at the restaurant, instead, tasty food and drinks. The pool area is very noisy, you can't relax. Those who leave the pool enter through the same place as other people regardless of whether it is a wedding or meetings and it is not professional at all, I return to the idea that it is a management problem. I prefer something smaller, more intimate and better organized, I will not come back here.

Ich habe während einer Geschäftsreise viel Zeit im Hotel Platinia verbracht und es war fantastisch! Die Zimmer sind geräumig, modern und äußerst sauber. Das Hotelpersonal könnte nicht netter sein und wird dafür sorgen, dass Ihr Aufenthalt sehr angenehm ist. Der Reinigungsservice ist beispiellos. Ich hatte einen ungewöhnlichen Nachtschichtplan und sie konnten mein Zimmer zu ungewöhnlichen Zeiten reinigen. Das Frühstück ist großartig und die Kellnerinnen waren überaus freundlich. Ich würde dieses Hotel jedem empfehlen.

Das Zimmer das wir hatten lag zwar zur Strasse und hatte einen kleinen Balkon, aber es war sehr gut isoliert und man hörte den Strassenlärm praktisch nicht. Ausserdem war eine sehr gute Klimaanlage vorhanden, so dass man keine Fenster öffnen musste. Ein leerer Kühlschrank war ebenfalls vorhanden, wo man seine mitgebrachten Getränke kühlen konnte. Der TV war etwas klein (Bett-TV). Dusche sauber (kleine Schimmelflecken). Das Frühstück musste man am vorabend bestellen, es wurde dann das gebracht, was man angekreuzt hatte. Kaffee und Saft wurde aber aufgefüllt. Sehr freundliches Personal.

I stayed at the Grand Hotel Napoca for 3 days as part of a larger delegation that arranged our accommodation there. Despite being an old hotel, it has been well renovated; the lobby, hall, restaurant, and bar all look new. The room was spacious, partially renovated, but comfortable and clean. The biggest issue was the level of service provided by the hotel staff. Upon entering the hotel, you are not greeted at reception, and the breakfast in the restaurant is very basic. Out of 4 waitstaff, only one young waitress made an effort to be attentive. The other old-school waiters do not speak English and communicate through gestures, which is quite uncomfortable. They do not but rather maintain the buffet and clean tables after guests finish. Nobody tries to bring you coffee or assist you when you ask for something. For example, when I requested hot water for my muesli, the waiter pointed to a thermos that had been sitting there for 2 hours, and the water was no longer hot. When I mentioned that to the waiter, he directed me to the coffee machine to wait in line and pour hot water myself. There is no option to have an omelet eggs made to order; breakfast choices are quite limited, with only bananas apples available. The coffee from the machine tastes terrible, so after breakfast, we decided to sit in the hotel lobby and order coffee from the bar. I received an Americano smaller than the cappuccino my husband was drinking and asked bartender to pour it into a larger cup with a bit more water because I prefer my Americano more diluted. He reacted aggressively, gave me a plastic takeaway cup to pour it myself, did not respond when I thanked him, and then started banging metal dishes loudly and expressing anger about my request. Then, a supervisor by speaking Romanian, and the supervisor kept saying calm down, calm down. Finally, a problem arose with the air conditioning, which stopped working on the last day before our departure. It even felt like the AC was heating the room to 30 degrees! We asked the housekeeper, who said another room had a malfunction, and since the ACs are connected, the entire horizontal line was not functioning. I would not stay at this hotel if it were not booked organized. The staff need serious training because, unfortunately, all the good and comfortable aspects (such as free and very convenient parking in front) are overshadowed by the subpar service of the employees who do not seem happy to serve guests.