Aostatal Apartments

Not a very good welcome after long drive. Car park not booked …no indication one needed to. Room gloomy and small, one hard chair, balcony only one chair too. Bathroom inadequate for 4 star hotel, bath needs upgrade, no tissues. Wardrobe has irritating hangers bolted on so you cant pinch them….not really necessary, impossible to hang things up on. Restaurant good though and service there excellent. Wont be back, not until they upgrade

Hotel Cristallo Google review summary 4.4 217 reviews 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ Reviews on other travel sites Tripadvisor 4.5/5 · 151 reviews Reviews Search reviews Amanda Montford 4/5 a week ago on Google The Valtur Cristallo is a nicely decorated, and well equipped hotel with a gym, spa, sauna, and pool. I used the gym, and it has modern Technogym equipment, so I was able to log into my account. We didn't participate in the evening entertainment or the afternoon buffet so unable to comment on this. The hotel and the room we stayed in are spotlessly clean, and that makes a huge difference and is reassuring. Staff are pleasant and helpful, particularly on the Guest Experience desk, which may explain the minimal information imparted at check-in. Having the ski hire available on the premises was a bonus and the lockers are adequate for 2 pairs of skis and boots. You're not asked what equipment you are using, when you are issued with your key, so imagine if you snowboard as 2 guests you would need 2 lockers. There's ample room to get your gear on and the check in to hire equipment is a good idea. Costs are reasonable for skis for a week too. The shuttle bus drivers work extremely hard and are attentive and helpful. They work tirelessly running guests to and from town and are v frequent. They are a credit to the hotel so big thanks to them. There is no shuttle bus after 7pm but you can walk into town, and back ( the latter if you have the grit to walk back up the hill fulled by a few bombardinos,or are prepared to pay €10pp). The food is plentiful and very flavoursome and good quality ingredients, with options such as beef fillet, roasted joints, fish, pasta, salads, cold meats, cheese, soup, sushi, and pizzas made at a dedicated station in the buffet restaurant which is you are a Crystal guest is where you will dine. However, what significantly let's it down is the temperature of the hot food, tho it isnt! I'm not sure if the bains marie aren't filled high enough, and the water kept hot enough under the ceramic dishes, but often the food is luke warm at best... which is extremely disappointing and spoils the food. The heat lamps are useless, and plates are cold for hot meals. Pizza is cooked and laid out, too, and kept under heat lamps. It's the biggest complaint of the guests if you read the reviews and for a 4/5* hotel management should really look at this, as if it wasn't for this reason (I love a good meal after being out all day) then I would return next year, but I really don't want to experience it again, as I wouldnt look forward to my evening meal and it would spoil my trip. It's a shame for the chefs, and support staff who prepare, present and serve the the food. The lukewarm/cold temperatures spoils good food and your meal experience. This is the same at breakfast time, too. The drinks are expensive, at the bar and in the restaurant. There is such a wide-ranging selection of wines to choose from, but a bottle of prosecco will set you ba