Hotel Regent Laguna

bed experience not properly hospitality work ac water leakage in washroom 1 day breakfast good , 2 day breakfast fast not ok

This was the second time we stayed at Lagunga but this time our experience was very terrible. The room had a very peculiar smell. The food that we ordered from the in house dining was brought open from the ground floor to the first floor. Upon asking the room service staff who brought us our food said that is how it's served here. which was very disappointing. The hotel staff was very rude. he did not even bother to take the feedback. The payment for in room dining was to be made immediately which was okay but the way they asked for the payment was not very customer friendly. Even when we were around the hotel or in the lobby the staff had no smile or even greet us. The stay was very unpleasant and uncomfortable. We had selected this hotel based on our stay in 2023 which was very pleasant and comfortable but there was a 360 degree change in everything this time. I am not going to this place again.

Hotel was good in condition. Cleanliness was also good. But they have charged me for queen size bed and provided 2 single beds.

Rooms are not that clean as shown in the image and No exhaust in the Toilet. Even though that exhaust hole was closed it was open. Breakfast quality was not good. The water bottle they are charging at 47 rupees generally costs you 20 rupees.

Very good. Neet and clean. Well maintained swimimg pool. Al is weell breakfast al so nice tasty thank yoy

Require more staff for services as it’s takes time and self services are offered more rather than other hotel services feels like 3 star hotel with limited option in services and food. Most reg-id staff compare to other 3star hotels