Anji Sky Land Squirrel Tribe Hotel Bewertungen

Super family friendly hotel. We had good time both inside and outside of the facilities. Highly likely we wanna get back here.

Nice hotel Large area with many activities Slight overpriced

Great location near cable car station and like the outdoor children playground with squirrels running

Overpriced family hotel with outstanding views but room for improvement. I reserved the room a week before arrival, which meant the room rate was almost 2000 RMB a night. At this price, I was expecting excellence and arrived to mediocrity. I travelled with a Chinese friend and when we arrived, although the room was booked in my name, they chose to speak to my companion. When I tried to speak, the staff smiled condescendingly and then continued to talk to my friend. I was surprised to receive xenophobic behaviour in modern China, especially since I can converse in Chinese and there are many translation and AI chatbots to assist with communication. We walked to the room and on inspection we discovered the door hinge was broken, dust and hair on the floor, hair on the mattress which was accompanied by a yellow stain (photos 3-7). As the staff couldn't communicate in English, I messaged Trip.com and decide to resolve the issues the following day. The staff had been informed of the poor quality of the check-in and the cleanliness of the room and offered to upgrade us to their sister hotel, Banshanyinzhu Resort. The view from the room (photo 1 & 2) was stunning and the room looked pristine how on inspection the room had not been deep cleaned since either its construction or refurbishment with dust in the high shelves, on the shower head, sawdust behind the bedhead, leftover building materials under both sinks (photo 8-11). We informed the hotel, as we had been given a WeChat, and they came to witness the simple inspection. They offered to move us again but as this was our last night and we chose to stay based upon the views and then went to dinner which the hotel offered as part of compensation for the previous night. Arriving at the restaurant, uncleanness was concurrent theme (photos 12-14) with the dishes not being clean and the lazy suzanne not being wiped down. Fortunately the completely meal for two was well portioned and seasoned (photos 15-18). After a filling and tasty meal, I had a shower and felt a slight pain on my foot to discover that the nails attaching the carpet protruded through and some flooring was broken causing a minor scratch. All of this could have been avoided had the staff been more diligent. Did I overpay? Yes Was the service mediocre? Yes Are these challenges easy to overcome? Yes Have other customers made similar complaints? Yes Will the hotel improve? I hope so Is the location memorable andbeautiful? Yes Would I revisit? Yes Regardless of the fact they have some untrained and unprofessional employees and they need to improve their cleaning standard and ensure that maintenance does a proper inspection after a fit and finish, the location is great and it's very easy to get into the park. It's very family orientated and I'm sure children could make lifelong friends here. If you're considering going, I'd highly recommend price watching. It's not a perfect product so don't overpay, like I did, and expect a 5☆ experience.

Highly Recommended! The hotel offers what it promises and provides quality service with exceptional views! Location ⭐️ Perfectly nested in the picturesque Anji natural landscape! Ridiculously close to the tele cabins to Skyland- which is an adventure land park/hiking/ skiing: Cleanliness ⭐️ The room was very clean and nicely set up. Everything was carefully designed and hygienic. Staff ⭐️ Very helpful! (Despite my limited Chinese). We got an upgrade and lots of smiles!! We definitely recommend to friends!

We had a great stay. The rooms are luxurious, clean and the view was stunning. Very friendly staff, good Western and Chinese breakfast buffet. Delicious coffee. Special thanks to Chun-Yu Yang for her help and support.

It was really nice for kids and adults both … the service was fast and very hospital … the breakfast was suitable for international ….and night we enjoyed bbq…. swimming pool and hamsters and glass bridge nearby and many things nearby to let u relax and enjoy some days

The hotel is beautiful and rooms are nice, modern and very clean. Thebstaff is super friendly and goes out of their way to help. Our Hotel contact was Vera. She was very helpful and really quick to respond to our requests. They are all so great with children … this hotel will be my to-go hotel in the future when we travel to Anji. The hotel is close to the Sky Land Scenic area (5 minutes ride) and the have shuttle buses going there very often. They are building heavily in the area….is not loud though, but you can see new hotel constructions around.

整體風格特色明顯，孩子對遊樂設施和松鼠樂園玩的不亦樂乎。但作為以旅遊度假為特色的酒店服務，有別於商務出行，應有足夠的針對高流量的應對能力，近三千元的套餐來入住酒店，享受服務的體驗確實一般，自助衹吃了早餐，和一般的民宿商務賓館都還有點差距，比較像是跟團遊團餐的口味。入住的房間標間床是1.1米的兩個小床，榻榻米風格，床鋪比較硬，孩子體驗和其他酒店親子房小床睡眠體驗要差不少，化粧鏡的燈是閃爍壞了的，浴袍是腰帶環是破的。當然東西損壞很正常，只是表現出在迎接客人的準備上，能力標準確實不夠，很難和其他親子酒店對標好感度。最後就是對下午三點之後才能入住，第二天12點之前必須退房的條款十分之深惡痛絕，對旅客的消費過於不友好了。

非常好的一次入住體驗！到的時候已經挺晚了，管家小哥哥非常貼心，還給我們免費升級了房型！幫忙拿行李！真是太開心了🥳酒店下面有很多小朋友玩的遊樂設施，其中的“坑爹過山車”兒子女兒都超級喜歡！還有可愛的小松鼠哦！伙食上，晚餐我們點了安吉特色菜，份量很大，4個人點了3個菜已經撐到了，哈哈😄早餐很豐富，吃完我們就準備坐索道了，這裏重點説一下，酒店住客走的是快速通道哦，這點在下山的時候非常重要‼️因為玩了一天已經很累很癱了，大家都要在這個時候下山，排隊要排很久！但是但是這個時候喇叭説酒店客人可以走VIP通道！哇！太棒了！我們就這樣在眾目睽睽下不好意思地先上索道了😄孩子小我們玩的嬉雪樂園，很好玩，因為我自己也玩得很開心，不是純純陪玩角色！下午我們還去周邊心跳樂園走了一圈，天空之階很刺激，還有很多項目挑戰你的心跳！另外一邊的童心谷我們沒去，計劃暑假再來玩！

酒店和房間照片忘拍了。首先感謝小胡管家，非常貼心，細心，耐心，熱情！幫我們介紹遊玩，全程服務，還拿房卡，贈送了禮品。這次住的是松鼠酒店，酒店乾淨衞生，房間設計有趣，周邊環境優美，樓下就是松鼠樂園。孩子玩得開心，離滑雪場也很近，很方便，這次帶娃體驗非常順利，完美！下次再來！

年前就計劃帶小朋友體驗一下滑雪🏂🏻，和哥嫂一家商量後選定了雲上草原，管家小張親切負責，提前添加微信告知了基本訊息，幫我們安排行李放置處，入住期間有求必應，服務及時細心，很棒～ 根據管家提供的攻略，我們打卡了松鼠🐿️部落，熊貓🐼部落，洞穴温湯，草原滑雪🏂🏻，小朋友們玩得很開心～

過年期間的預訂溢價有點過高，服務及房間品質與高昂的價格匹配度較差。酒店附近的餐飲也是價格昂貴但是出品非常一般。 淺色木地板看起來有些黑黑的不是太乾淨。早餐也很一般，人多選擇少。酒店邊上有個遊樂園可以帶小朋友稍微玩一下。

設施：乾淨整潔，地暖保障了回來就是温暖之家 環境：松鼠部落在雲上草原酒店度假村內，依山傍水，竹木蒼翠，到山腳小鎮可以自駕方便，管家幫忙叫接駁車去大馬戲和熊貓冒險樂園和索道 服務：服務周到，樓下就有俱樂部遊戲室等，草坪有各種玩樂設施，管家有問必答，也會熱心解決旅客碰到的問題，貼心提示滑雪遊玩注意事項