Andover

Expensive but very dated hotel, check in staff were unmotivated, no greeting, minimal interaction, one of them were doing her make up at the desk, it seemed very unprofessional. Room size was acceptable, we requested twin beds and didn’t realise the second bed was a pullout couch converted, and it was uncomfortable. Pillows and blankets had a funky smell.. if not because we had to stay in the area, we would not chose this place.

We arrived after midnight to a warm friendly welcome from Trish. After a very long drive this was welcomed. Trish was the perfect team member with a bright smile. Check in was quick and our room is lovely and clean and big for a family room. Plenty of parking at this site too.

Worst experience ever. Staying in room 127 26th January. Turned heating on blew black soot all over the toddlers bed and baby cot. So we had no heating. We had 3 pillows between 4 people. The curtains were hanging off and the curtain cord dangling above the toddlers bed which is a clear hazard so had to sleep her in her pram. Breakfast was horrific and I’m certain wouldn’t have been passed on holding times and temps. The bacon had gone shiny and a strange colour where it was sat in a bowl of liquid the sausages were beyond dried up, the scrambled egg was almost sand like in consistency and a brown sugar colour and the fried eggs looked like daisy's where they had been under the hot lamp that long the whites had curled upwards and the yolk had solidified to a solid mass. The beans were a think congealed gloop. We put a couple of sausage on the plate only cut into one got the 2 kids ages 1 and 2 and went to McDonalds facing. Avoid this place like the plague