Welcomhotel by ITC Hotels, Raja Sansi, Amritsar

We recently book this hotel for my family event,But really happy with there hospitality,all chefs team and service team will found on the floor , everyone is very polite and humbled,food taste was amazing,our menu highlight was makke ke roti and sarso ka saag , Being a punjabi I must say it was out of the world!

The entire stay was great and property was quite beautiful. However, the only issue I had was their lack of adequate signage. From the point of entrance to finding dining hall, there was lack of personnel or signage to direct one in the right direction. Other than this, the entire experience was relatively relaxing.

I had a wonderful stay at ITC Amritsar. I was there for four days and a friend’s wedding. We got a free room upgrade and the room was spacious and comfortable with a bath tub as well. The room and bathroom were neat and tidy. The room had a kettle, a hair dryer, an ironing table, and a clothes iron—all of which were necessary during our stay. Housekeeping did a fantastic job every day and I want to specifically appreciate Rahul for making our stay comfortable. The staff at the front desk were always helpful and even went out of their way to arrange surprise bouquets of hydrangeas before we checked in. The breakfast buffet was excellent every morning. However, the food available at the Phulkari restaurant at other times was especially average for the prices charged. This should be improved. Service at the two restaurants was also not prompt, regardless of whether the restaurants were crowded or not. This is another area for improvement.

On checking in room was found wanting . Functionality of the room not there . AC and electric kettle not working . Took 30 min for repair . Lost our sleep. Then front office manager Mr Rahul was very bad and arrogant and has no hospitality traits. Black sheep in the staff there. Impolite and bad mouth. Will never again venture to a welcome group of hotels . The G M and Head house keeping werevery nice and cooperative

Excellent stay, the hotel staff is extremely courteous. All will go out of way to ensure you have the most comfortable stay.

Excellent property, services, hospitality, food and activities really worth staying and coming again regards