Gastnutzer
18. Dezember 2024
In general the hotel is good in terms of Location, cost, room size. However , the reception/check in area is extremely narrow/ small, like a kiosk.. So if someone is checking in, you have to wait standing on your feet till they finish... really poor. in the service level, I'm wondering how it's a 5 stars hotel!! For example, at the restaurant (Italia). You have to ask for everything by your self, ask for salt and pepper, suger. Ashtray. Yes I know I'm going early (7:30 am ) to get the breakfast and sitting outdoor since I'm a smoker. But , it opens at 7:00 am. So as 5 stars hotel everything has to be ready even before 7:00 ( tables set-up I mean). On the other hand some of the room equipment need to be changed (if you are a 5 stars hotel) such as the ironing board and the ironing machine as well. The ironing board was old and dirty , it gave stains to my white shirt while ironing it. Good it was a washing and drying machine there. Later I had to use a towel on top of it to protect my cloth. Last but not the least the noise coming from. Street (I was on first floor buldg 4) is really annoying.
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