Bristol Hotel

Hotel services is nice, only issue is location a bit not in the center

This is a genuinely likeable hotel with a good personal touch and nice attention to guests. I was working in Amman and hosting a training event (in the same hotel) and the customer service from both personal and business perspectives was excellent throughout. The surrounding area is quiet and not particularly attractive but the hotel has ample free parking and a well-appointed reception area. The hotel consists of two large blocks connected by a long corridor. On the 8th floor of the second block is the bar/nightclub which was a tad surreal. The main block has spacious and comfortable bedrooms, somewhat traditionally furnished but with excellent touches such as a welcome pack of food on arrival. The general condition was good if a bit careworn. The cuisine was really fine. Breakfast was extensive and really delicious with fresh omelettes and eggs plus a great range of hotel dishes. Fruit availability could be more extensive. Breakfast is served in a huge atrium with a large swimming pool that was a delightful feature - everything light and enhanced by the flowing water. Service throughout was warm and highly professional. This hotel makes a huge effort and this is greatly to be appreciated. On the downside is the pervasive smoking and lack of smoke free zones (including bedrooms) - quite unacceptable in these days. Apart from that, a reliable and professional hotel that ticks most boxes well

I recently stayed at your hotel, and I'm compelled to share my disappointing experience. My son fell ill, and we needed to cut our trip to the Dead Sea short and return to Amman earlier than planned. We arrived at the hotel around 4 o'clock in the morning, expecting understanding and support during a stressful time. Unfortunately, we were charged the full rate for the night. The reception staff informed us that early check-in starts at 6 am and communicated in what felt like "wooden language," offering no empathy or flexibility. They were unhelpful and dismissive, showing no concern for our situation. When I raised this issue with the duty manager Alaa in the morning, I hoped for some form of compensation or at least an acknowledgment of our inconvenience. Instead, I was told there was nothing they could do. This rigid policy and lack of customer care made an already stressful situation even more frustrating. I am very disappointed with how this situation was handled and the lack of consideration shown by the staff. I expected better service and understanding from a hotel of this caliber. I hope that in the future, your hotel will consider being more accommodating and empathetic to guests facing unexpected situations. Sincerely, Khaled