Appart'City Confort Amiens Gare

Very poor breakfast, in a depressive place -- better take something outside.

Nothing wrong with the hotel itself. I booked through *********** and had to give a credit card number. When we arrived we paid with a different card. The original card showed a pending charge so I questioned the staff and was told it would not be charged. The next day it was charges, so I informed them of it and was assured they would take care of it. 3 days later the charge was still there so I called them, and was told they would issue a credit to my account. Hasn't happened! I have a dispute pending with my credit card issuer. Also reported to ***********, who contacted the hotel. They refused to do anything. I've sent the proof of both charges and am hoping they can straighten this out. Horrible customer service!!!

Tínhamos uma relação de negócios com este estabelecimento que tivemos de terminar por o gerente, Pascal, ser desagradável, condescendente e arrogante. Fomos cobrados a mais durante semanas e só nos apercebemos por sorte. Quando questionamos sobre o assunto tentaram colocar a culpa em nós até admitirem o erro, quando pedimos reembolso deixaram de responder às comunicações