Die besten 5-Sterne-Hotels in Almaty

Alles am Hotel ist perfekt. Mein einziger Rat ist, sich einen neuen Haartrockner zu besorgen. Das jetzige funktioniert kaum. Das Frühstück war köstlich und die Rezeption organisierte freundlicherweise den Transport für mich.

This is not a bad hotel but not quite as luxurious or high end as one might expect from the pricetag. Checkin was handled well and I get a modest upgrade for Hilton status. The best thing about the room was the view of the snowcapped mountains from two sides. Bed was comfy and towels were thick and plush. The bathroom was not great; a stand-in tub with a half door that doesn't keep the water from leaking out, and a ridiculously places handheld shower that either you had to hold or crouch down (unless you are under 5 feet tall) to use. Just unacceptable for a four star international hotel. Also the shower gel didn't work and the shampoo container was not even attached to the wall. Other things in the room didn't work quite right. Breakfast was a reasonably good buffet. The location is slightly out of the way but an easy and cheap Yandex ride or walk of 20-30 minutes to the more central sights. Overall not a bad choice (especially if you want to earn or burn Hilton points) but not sure it is worth the rates.

I had to fly to Almaty on family business. Hotel itself is trendy, historical building. Inside is really nice, clean. Front desk folks are very friendly, knowledgeable and helpful. Rooms looks exactly as on photos. Each room has electric cattle, 2 bottles of water for each occupant. They refill tea, coffee, water every day. If you ask, they can bring you thus any time. I have to say their 24 hours room service is great. I bought room with breakfast. Highly recommend. Menu/ buffet is good. You can order omelets or oatmeal. One thing, though. Menu does not change at all. So, if you stayed few days, you will be fine. I stayed 10 days. It kind got boring after 4 days. Never the less, breakfast is good. Housekeeping is great! They really clean your room, disinfect. They change sheets every other day, towels every day. A lot of toilettes: shampoo, conditioner, body wash gel, body and hands creams, shower cap, even hair comb. You can pre order transfer from and to airport. They met me with the sign. It was great. Really great hotel. I will highly recommend to stay there.

Отель очень красив изнутри. Но номера ужасны. Очень уставший ремонт. Сервис тоже плохой. Не советую. Соотношение цены и качества очень низкое

Поужинать в отеле проблемно. Меню надо скачать на телефон. Оно там не читаемое. Альтернативы нет. Или с телефона или не как. Замороженный официант вам никак не поможет. В итоге ужинали в ресторане напротив отеля. Отель был заполнен процентов на тридцать, но за стенку нам поселили пьяных которые в четыре утра устроили дебош. Ресепшн никак не решали проблему, сказали ”мы поговорили с гостями”, но шум продолжился. Только после обещания утром пожаловаться руководству, нам предложили переселиться на ночь в другой номер. И будьте готовы, что утром на завтраке вас на весь ресторан с двух телевизоров будет обрабатывать проукраинская пропаганда. На просьбу сменить канал, был получен ответ, что ”мы обязаны показывать мировые новости”. Ну а перекрикивающиеся между собой в полный голос горничные в коридоре и не улыбающиеся вам при заселении девушки на ресепшн - это уже мелочи. Очевидно, все силы у руководства ушли на постройку здания соответствующего уровню пятизвёздочного отеля, и здание действительно удалось, а на сервис сил уже не хватило. Обычно я не пишу отзывы, но эти ребята очень старались испортить отдых. Молодцы, получилось

Die Interkontinental Almaty sah bei unserer Ankunft auf eigene Weise beeindruckend aus. Wir hatten ein gutes Willkommen und wir wurden als IHG Diamond Ambassador Mitglieder anerkannt und erzählten, dass wir aus dem Premium Room, das wir reserviert haben, aufgerüstet worden waren. Wir reisen mit einem Glaslift nach unserem Boden, der uns große Aussichten auf das riesige Atrium gab. Das Zimmer war geräumig, aber wir erhielten nicht die Erhöhung, die wir versprochen wurden, aber nicht ein großes Problem, weil es schön dekoriert war und es gab große Aussichten auf die Umgebung und die Berge in der Entfernung. Es gab eine komplimentäre verbesserte Fruchtplatte auf dem Kaffee, der sehr geschätzt wurde. Das Badezimmer war gut mit einer mächtigen Dusche und großer Badezimmer, Wand montierte Seife-Dispenser wurden geliefert. Wir hatten Zugang zum Club Lounge und fanden es sehr beeindruckend. Die Lounge war gut eingerichtet und verfügte über ein schönes Angebot an Nahrungsmitteln und Getränken, das über den ganzen Tag mit einem großzügigen Angebot während der Cocktailstunde, wo eine schöne Auswahl an heißen Gerichten angeboten wurde. Wir genossen unsere Unterkunft im Hotel, es war kurz von der Stadtmitte entfernt, die Einrichtungen waren oben und die Mitarbeiter, mit denen wir in Kontakt kamen, waren professionell und annähernd.

Very poor service levels in this hotel. We have spent 2 nights and the service standards are really poor. 5 times we had to call from the room and the water was still not sent by house keeping, we complained to the duty manager but not closure from her. Dana ordered the pizza and the extremely rude chef did not even start preparing the pizza for 45 minutes., when I spoke to him he rudely said I was busy. Thank you for such terrible attitude, we can always take our business elsewhere. The tour booked has a car with no air conditioning when you pay twice. The market price for a tour, you want quality and luxury. Dana and Nazira are helpful but all others need to be retrained. I will not recommend this place to others.

We recently had a stay at this Swissotel. Given the reputation of the brand, our expectations were naturally set high. However, the reality of our experience fell significantly short of those anticipations. 1. Check-in Procedure: Even with online check-in we were subjected to a 30-minute wait. One of our pre-booked rooms was not ready at the time of arrival. 2. Room's Condition: - A glaring lapse in cleanliness was evident with the state of the bathroom floor near its entrance (photo attached). - The bathroom door's sliding mechanism was faulty and highly inconvenient. - The overall condition of the bathroom indicated it's due for an overhaul and repairs (photos attached). - The discovery of a used ear swab under the table raised significant concerns about the room's preparation and cleanliness (photo attached). - A faulty power outlet in the bathroom added to the growing list of maintenance concerns (photo attached). - The discovery of a dead insect in the drapes clearly points to a continuous lack of attention to detail with the cleaning staff (photo attached). 3. Birthday Cake: Our agreement for a pre-arranged complimentary birthday cake was not only overlooked but was also delivered a day later than promised, despite having multiple conversations and providing evidence of our prior agreement (via the official hotel WhatsApp). 4. Water Bottle Replenishment: The consistent oversight in providing an essential like water, despite multiple request channels, was surprising. The water had to be fetched from the cleaning staff, we had to chase them and ask. None of the other channels, like the official app or the reception, fulfilled our request for the water delivery. 5. Dining: Our anticipation of an à la carte menu was countered by a buffet offering. Being told this was due to hotel occupancy levels feeling unsatisfactory. This went on for both evenings spent at the hotel. Portions of the a la carte menu were available only for room service. 6. Buffet Food Quality: The limited options, particularly for main courses (3), left much to be desired. Our experience with the freshly prepared pasta was particularly disappointing. It was watery, bland, disgusting. You could get better pasta at an office canteen. We have travelled quite a big part of the world and this buffet was easily the worst we have ever had. Both taste and variety were not worth the price. And we were forced into it by being denied the a la carte option. The hotel is above capacity - great, but we paid for the same service as if it weren't, right? Not OUR problem. 7. Breakfast Experience: The overall offering was lackluster. The variety was uninspiring, especially when compared to even basic 3-star hotels. Stale pastry (croissant from the day before) at a 5* hotel is inexcusable - these are absolute basics. Staff appeared overwhelmed, often forgetting to replenish food and drinks (had to be reminded many times) and struggling to manage guest numbers. Only 2 juice options fo

Das Zimmer ist klein, die Einrichtungen alt und es fühlt sich sehr sowjetisch an. Das Frühstück war großartig und die umliegenden Gebäude waren so schön, dass ich das Gefühl hatte, in der Blütezeit der Sowjetunion zu sein. Nach dem Schnee ist die Landschaft besser und die Bar gegenüber ist schön. Ausstattung: OK Gesundheit: gut Umgebung: wunderschön guter Service

On a holiday in Kazakhstan for 15 days, my wife and I stayed at this hotel on 3 different occasions and have returned with mixed reactions - 1) 2 Nights on the first leg of our trip - Though the hotel and room looked a little rundown requiring refurbishment, it was a comfortable stay and service though, very stiff and formal, was acceptable. Breakfast - Very good; Communication - Poor due to most staff members being unable to communicate in English. 2) 1 Night on the second leg - Room very good. Service - Stiff but again acceptable. Breakfast again very good and communication poor. BUT the worst part was that the integrity of house keeping and reception staff was suspicious. While checking out after our first stay, my wife had left behind a set of clothes in the wardrobe. This came to realization, after reaching our next destination and I immediately called up the hotel and informed them. The lady assured that she would check and ring back, which she never did. When we checked-in around 5 days later, I was told that house-keeping had reported that nothing was left behind. My wife was firm and we asked to speak to a senior manager or the GM. It was then that we were asked to please wait for a recheck once again. One hour later, I received a call in my room, requesting me to collect the dress from the reception, without the courtesy of having it sent up to our room. 3) 1 Night on the last leg, before taking our flight back home. Room - Small and in very poor condition with walls having peeling wall paper and stains, Shower room, very small restricting mobility for me at 184cms height. I requested if the room could be changed but was answered with a curt - SORRY. OVERALL - This hotel definitely needs to upgrade it's service which is the FIRST ESSENTIAL in the hospitality business. A mechanical smile and words of welcome are not enough to convince a traveller to come back. If my bookings were not pre-confirmed, I would certainly not re-visit after our experience on the second time.