Familienfreundlich Hotels in Al Ain

Well placed and silent and 100% clean rooms next time i will try not to take a room which have connecting doors

passage to the mall. given a food voucher.clean and new. request was granted for extra services

My stay here was excellent. I traveled alone as a single western woman, had a safe and pleasant experience. The hotel is very clean, highly professional, the services are easy to access (cafes, restaurant, spa, pool, and gym are all top notch). The room was spacious, clean, I booked the classic executive suite with kitchen but no cooking facilities. I brought my own induction cook top and groceries, which was great. The kitchen was really big and able to accommodate big meals and small snacks. The bathroom was great, very spacious with a luxurious bathtub and separate shower stall. The best thing about the place was the customer service. I have 11 packages sent to myself from Amazon, and Yunip the concierge was gracious to hold all the packages for me until I arrived. Extra shoutout to him -- thank you! The reception service was also great, they were able to accommodate my late check out. Everything was perfect, will return again soon. Thankyou!

Es ist ein schönes Hotel der Danat-Kette, Hotels dieser Kette garantieren Sie nicht enttäuscht. Aber der größte Schwachpunkt dieses Hotels ist das Zimmer ist überhaupt nicht Lärmbeweise. Dieser Ort ist familienfreundlich, da er sich in seiner schönen Pool-Zone befindet, und der Grund ist, dass dieses Hotel super laut macht. Es fühlte sich, als würde ich ein Zimmer mit einer ganzen Familie teilen. Das Hotel ist aber nett, weil das Personal sehr nett und untergebracht ist, der Pool ist schön und geräumig. Es ist klein, aber sauber, und ich mag auch sein Balkon -- Sie können Jebel Haffeet snackhafte Straße von der Ferne sehen. Es ist das Geld wert.

If I can summarize the experience in this hotel, it's one of the worst hotel I have ever been my whole life. They say it is a four stars hotel, but I assure you it wouldn't even reach the standard of a normal hostel as they are not following the international rules of hospitality, and this comes from a frequent traveler and someone working in hospitality field. Now, to explain my experience it's the first time to face such an issue where the hotel is kicking out their customers. After booking, paying and confirming the reservation for 2 nights 3 days, next day we head to the hotel and we reach 9 pm. As soon as we arrived, the guys gave us the news, yes you have booking but you will stay only 1 night and the next days 12 pm you have to leave as the hotel is booked by the government. When we asked why you didn't inform us earlier, they say we got the news 3 hours ago. Yes they had time to inform us anyways.. then we asked that we need to solve this issue and as they are responsible of this incident, they say we can't do anything for you, check in and leave tomorrow 12 pm. OK what about our money? We shall get it in 4 days to 2 weeks as it's through *********** Away of that, the way of hospitality we have received of lack on communication and handling a furious customer who is coming late night on such Hazzard news. While we were leaving, and after filing a complain to the tourism authority about this hotel that we shall never visit again, they say ” the hotel is being taken for quarantine”.. sorry but why you never even informed us this from the beginning. Why everything has to be late and you have to leave your customer in the street with an unplanned accommodation Such an awful hotel that even iy foenst the one start rating I gave, as if it was me, I would give them maximum QUARTER star. Note: Night shift supervisor with the name Abdul Muthaleb, is a real example of lack in communication and solving problems. Talking to the guest in a manner as if he owns the world saying NO SOLUTION. Complaint has been filed to the tourism authority hoping we get our rights as a customer being humiliated as such.