Gastnutzer
31. Januar 2023
The duty manager is the rudest, most unprofessional business woman I have ever come into contact with. Acacia Ridge is advertised as a hotel - yet their main priority is to have it as a nightlife bar. On Friday and Saturday nights the music blasts until 4am and the noise level is not contained. DESPITE an “11pm - 7am quiet time for guests” stated in their guest booklet. Not great when you’ve been awake for almost 26 hours after an early flight and want to get some sleep so you don’t fall asleep behind the wheel. I suggest Acacia Ridge advertises itself as a pub and not a hotel, as the manager called myself “naive” for booking a hotel room at a ‘pub’ on a Saturday night and told my family to leave if “we don’t fit in”. The rooms are very average with broken bathroom fixings. The bar staff and security guard were lovely though - I really appreciated their kindness when my family and I asked about the noise level. If it weren’t for the manager’s treatment of us, I would book here again on a week night when the noise level is actually cut off at a reasonable hour, but I am simply at a loss for words.
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