I stayed at the Hilton Myrtle Beach Resort from September 30 through October 3 for a business trip and had a mix of positive and surprising experiences. While the property itself is beautiful, there were a few issues that stood out. First, I was surprised by the lack of towels. Despite staying for 3 days with another person, there were only two sets of towels provided. I asked the housekeeper in the hall for more, and she told me they didn’t have any. She promised to bring some to the room, but after returning from my site visit, there were still no towels. I ended up going to the front desk, where I was thankfully able to get two face towels. There was also only one small bar of soap in the bathroom, which didn’t feel adequate for a stay of this length. In addition, the tables in the lobby were dirty during my stay, which added to the feeling that housekeeping could be improved. I also received a late-night call from marketers downstairs, trying to sell me a pitch for a sales presentation. As this was a business trip, not a personal one, I found the timing a bit inappropriate. Another issue was the missing screen door on the balcony, which meant that when I tried to enjoy the ocean breeze, bugs ended up getting into the room. Additionally, on Wednesday, I was trying to have a virtual work meeting when I heard loud banging and scooting noises. After calling the front desk, I was told there was no maintenance going on, but security checked it out. It was distracting and unusual for such a well-known property. On a positive note, the property is nice, and I did enjoy my stay overall, but given the issues I encountered, I had higher expectations for a Hilton resort. I travel to Myrtle Beach monthly for work and was hoping this would become my preferred hotel due to its beachfront location, but these details left me reconsidering my choice.
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