Alcobendas Apartments

On day 1 we asked for the room to be cleaned whilst we were out exploring the area. When leaving our room, our suitcases were left open on the floor with valuable possessions left on the side including perfume, woke laptop/phone jewellery as we expected these items to be safe within our locked room. Upon our return we found our possessions had been rummaged through with our suitcases being emptied and couldn’t locate a perfume bottle (£150 value). The next day we spent the day searching for the missing item which was not located. To our knowledge this is the only item that was taken but have yet to fully go through our suitcases which were tampered with. We reported the item missing to reception after we throughly checked our room to which we were told the staff were aware of the perfume ‘incident’. When questioned they said upon arrival to the room the perfume was already smashed. This was inaccurate as the item was not left on a smashable surface and we would not have reported the item missing had we broken it ourselves. The staff failed to apologise or inform us of the incident, and when questioned all staff were knowledgeable about the ‘incident’. After trying to resolve the situation, they then accused us of having smashed the bottle ourselves instead of offering to rectify the situation or offering a solution. The item was obviously stolen as we didn’t smash it and, had they accidentally smashed the perfume whilst cleaning, the room would have smelled potent given it was a brand new, full bottle of perfume. We asked to speak to the manager who was rude, changed her story multiple times after consulting with back of house, laughed at us and said she couldn’t understand us despite speaking perfect English. We were also told to “f*ck off” and to contact the police if we wanted anything done about the situation. Would not recommend staying here.

Sehr praktisch in der Nähe des Flughafens, ideal für Übernachtungen. Das Zimmer war sauber und komfortabel und das Frühstück war sehr gut. In der Nähe der Einkaufsstraße gibt es unzählige Restaurants, von denen eines, eine Tapas-Bar, leider den Namen vergessen, ausgezeichnet und sehr preiswert war. Aber das Hotel berechnet 3 € für eine Flasche Wasser ... kostenlos wäre schön gewesen, aber ich denke, das ist die Norm in Europa ... nichts umsonst.

Business hotel not too far from the airport. Quite smart, rooms in good condition (some of them are set up interestingly - bed faces large picture window). Little bit dark but OK - lighting fine, storage space fine, wifi worked well. Good bathroom with both a tub and a shower. Think it has a small gym but apparently that has to be prebooked. Breakfast was very good. Good VFM overall.