I stayed 2 nights at Nkambeni Safari Camp as part of a travel group together with my mum. At arrival we were told to put stickers with the room number on the luggage for delivery. It took extremely long for the luggage to arrive (45min) albeit our room was next to the parking lot. I saw the car including the luggage and 2 guys approaching. I was watching them because I was waiting for it. I saw one guy closing my zip of my suitcase and I got concerned, because I closed my zip (but I did not lock it, my fault). When opening my suitcase the zipped mesh divider inside my suitcase was open (I close it every time). Nothing was missing except a bag with Christmas cookies which was inside my mums suitcase. The next day before leaving for the game drive I closed all the zip’s (inside and outside) and on top I locked my suitcase. When coming back surprisingly I was not able to open my suitcase with my code anymore. I was seeing the front desk, they called the cleaning lady and some manager, telling me that no staff member touched my suitcase. The manager let someone opening up my suitcase by breaking the zip (see picture). And inside the suitcase it was the same situation, the mesh divider inside was open (as I said, I close it every time). I am not accusing the cleaning lady. The room is accessible all the time, the door to the outdoor shower was broken and not lockable anymore plus the staff knew the travel group is on the game drive the whole day! Therefore some staff member went into my room, opened my suitcase with a TSA key or some related tool (somehow the code changed then) and searched trough my stuff. Another bag of German sweets (chocolate almonds) which we put in the shelf „disappeared“. Nothing from my suitcase is missing, not sure what this person was looking for (more food?!). I have left Nkambeni Safari Camp with an unsafe feeling, knowing there work people who are stealing, overstepping boundaries by opening my locked suitcase and the manager was not helpful at all. No compensation or whatsoever was offered to me but obviously I will have to repair the suitcase / replace it. My stay there became a very bad experience, I would never come back and I cannot recommend staying there.
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