Quitol Villen

Starting with a positive, the staff were lovely. Happy to try and help, did their jobs well and were kind and polite. The grounds of the hotel are beautiful. House keeping was offered daily including bedding change and refilling bottled water. The 'bones' of the hotel are good (comfy beds, decent pillows, good size bath etc) but it has been neglected. The rooms are a good size. The mirrors all have the surface coming away, the internet is poor so the smart TVs don't really work and there are no other channels. The bedding was stained including when it was changed during cleaning and is obviously very old. The window sills were dirty, the bath was dirty, the drawers were all dusty inside and under the pillows the gap behind the bed was dusty bare concrete. The plugs were coming away from the walls, there were no hangers to hang clothes in the wardrobe (which was in the bathroom), the towels were stained. There was a net curtain and light blocking curtains, both sets were musty and dirty to the point I had to wash my hands after opening and closing the. There was a spare mattress kept outside on the porch, during monsoon season. I have stayed in many lower budget hotels but I really didn't want to touch anything in the room and didn't even unpack my bag properly. My son stayed in a separate room and his was the same. There was an overwhelming smell of I'm assuming napthalene balls and mosquito repellant, it lingered the whole time we were there and mosquitos were still in the room despite the plug-in. Breakfast was fine, buffet style - limited options and I would have liked more Child-friendly fresh options but that's personal choice more than a complaint. I don't consider potato smiles and chicken nuggets a breakfast food and would have liked some chopped fruits or healthier cereal type foods for our two year old. Other options included sambar and idli (the idli tasted very sour, and I've eaten a lot of Indian food being married to one), boiled eggs, chicken sausages, donuts and cakes, toast, a veg Indian option that seemed to change daily such as poha or pongal, potato wedges and room temperature fruit juice which was different every day. There were some additional things you could order, some they didn't have available. Staff were prompt to help and prepare things if you asked and they had it. The on-site restaurant food was again fine, but a few things we tried to order they didn't have and it was expensive compared to the usually very reasonably priced local indian food (our food was 6000INR approx and the next day we ate somewhere else for 2300INR for more food) but I would expect to pay a premium for convenience. The pool we probably wouldn't have used as it's monsoon season but it was filthy, as was the glass fencing on the deck where the pool was. The drinks were nice. Food service didn't start until 7 and took a long time to be ready, by which time our 2 year old was struggling and it really wasn't a safe space to have her wandering to ke