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How to Change or Cancel a China Train Ticket

If you bought a Chinese train ticket but your plans changed or you made a mistake, you can cancel your China train ticket and get a refund or change a China train ticket up to two hours before the train’s departure.

If you booked a Chinese train ticket online through Trip.com and your paper ticket hasn’t been issued, you can cancel your train ticket online. If you chose to have your China train ticket delivered or if you have already picked up your paper China train ticket, you will need to go to a train station in China to change the ticket or get a refund.

How to Change a China Train Ticket

If you already have your paper China train ticket, go to any Mainland China railway station with the ID you used for your booking and go to the train ticket change window (改签窗口). No handling fee is charged the first time you change a China train ticket.

If your paper China train ticket has not been issued, Trip.com cannot help you change your train ticket, but you can cancel your reservation and make a new one online.

To cancel unissued train tickets, log into your Trip.com account and select My account > My bookings > Trains. Cancel the train ticket reservation by clicking the Cancel booking button next to the train booking you would like to cancel. Make a new booking for a China train ticket here. Please note, if you cancel a Chinese train ticket booking less than 15 days before departure, you will be charged a handling fee for the refunded train ticket. (See below for how handling fees are calculated).

If the new train ticket price is lower than the original train ticket price, you will be refunded the price difference. If the new train ticket price is higher than the original train ticket price, you will be charged the price difference.

Wie Sie Zugtickets in China online stornieren können

Falls Sie Ihr Ticket noch nicht abgeholt oder die Lieferung per Post ausgewählt haben, können Sie Ihre Tickets online stornieren. Melden Sie sich in Ihrem Trip.com-Konto an und wählen Sie “Konto” > “Alle Buchungen” > “Züge” aus. Stornieren Sie die Buchung für dieses Zugticket, indem Sie auf die Schaltfläche Buchung stornieren klicken. Zugtickets können online von 6:00 Uhr bis 23:30 Uhr (GMT+8) storniert werden.

Bitte beachten Sie, dass Sie bereits abgeholte Papiertickets und Tickets für Züge, die in innerhalb von 25 Minuten abfahren, nicht online stornieren können. Falls Sie Ihre Papiertickets bereits abgeholt haben, können Sie diese nur noch am Erstattungsschalter in jedem Bahnhof in Festlandchina erstatten (bitte beachten Sie die folgende Anleitung).

Wie Sie Zugtickets in China am Bahnhof stornieren und erstatten lassen können

Falls Sie Ihre Papiertickets bereits abgeholt haben, können Sie sich diese an jedem Bahnhof in Festlandchina erstatten lassen. Um die Erstattung zu erhalten, gehen Sie bitte zum Erstattungsschalter und legen Sie die Papiertickets und das bei der Buchung genutzte Ausweisdokument vor.

  

Handling Fees to Refund Canceled China Train Tickets

Trip.com follows the cancellation policies of China’s national rail operator, China Railway. No handling fee is charged if a China train ticket is canceled at least 15 days in advance of the train’s departure date.

A 5% handling fee (minimum CNY 2) will be charged per train ticket for any cancellation made between 49 hours and 15 days before departure; a 10% handling fee will be charged per train ticket for any cancellation made between 25 hours and 49 hours before departure; and a 20% handling fee will be charged per train ticket for cancellations made within 25 hours of departure.

A refund for canceled China train tickets will be given within 20 working days using the same method as your initial payment. The refund amount for canceled China train tickets is subject to China’s railway authority. The refund payment date for canceled China train tickets is subject to your bank or credit card provider.