Hilton Head Motels

Travelers beware: My husband, traveling alone, checked into the Red Roof Inn on Hilton Head Island, SC on April 3rd around 3pm. Everything looked fine in the room, so he left to go to dinner with some friends. When he returned around 8:30pm and turned down the bed, he found dirty sheets. Housekeeping had made the bed with the sheets being left dirty!! He went downstairs to the front desk to inquire about getting clean sheets. The front desk attendant (an older lady) was very nice, apologized, and gave him the clean sheets. But since housekeeping had gone for the day, he had to put them on the bed himself!! The rest of the room seemed, fine with the exception of some gnats (or some other type of small fly) and the hot water coming out of the sink being brown (briefly). When he told me about his experience the next evening, and as he is not one to address issues, I called the front desk. The first person (a young man) answering the phone listened to my complaint and then put me on hold. Another person then picked up the phone and asked if she could help. I gave her the information I had given the first person. She then proceeded to tell me that this is a budget hotel (the rating is 3 ½ to 4 stars, so I don’t consider this budget), that they are short staffed, and that housekeeping goes home at 5:00pm. She did apologize and explain that they had changed the boiler that day or the day before and that may be why the water coming out of the shower was brown. She also told me that he could check out if he wanted to (? the room was prepaid). I told her everything around there was booked and he had nowhere to go. These are adequate explanations/suggestions, but there is no excuse for someone making up a bed with dirty sheets when the room is going to be occupied by a new customer!! I believe the Manager was there at the desk with her, but did not offer any compensation, which is what I feel would have been the right thing to do. This hotel is in a great location, right next to Shelter Cove Marina, but we will never stay there again!! I booked the room through Priceline, whom I also called with my complaint, as I thought they ought to know what type of issues we encountered at this hotel. The customer service person was nice and sympathetic but said there was nothing she could do about the situation.