Hotel Kindli

This hotel is fine - it’s not bad but it’s not good either. It’s really more of an Inn than a hotel. There is no staff physically present from 8pm - 6am so if you have an issue like we had at 10pm you are out of luck until the morning. Our corner room was clean with lots of windows and natural light. The bathroom was a good size and the large sink had a little counter space on either side. The decor of our room was old school and a bit run down. It seems like it hasn’t been updated in years - furniture with chipped paint, worn out and chipped black toilet seat, thick wall to wall carpet and a room safe from the 1980’s that was terrible. It did however have a new flat screen TV and the shower was modern and functional. The size of our room was good and we weren’t tripping over each other or on our bags. The bed was fine - again not bad but not good either. There was nothing luxurious, soft or pillowy about it. But it wasn’t dipping in the middle or making noise either. The air conditioning took a while to get cool and made some noises but ultimately did it’s job. Our biggest issue was when we came back to our room after dinner we weren’t able to open our safe with the code we had used earlier to lock it. I called the front desk twice and someone finally picked up. I told him the problem and he said someone will call me back. Two minutes later a nice gentleman called me back and kindly explained that the only way to get into my safe that night would be for him to leave his home and come back to the hotel to open it and would I mind waiting until morning. I certainly wasn’t going to ask that of someone so I said we would wait until the morning but honestly when your are in the city center of a major city like Zurich and paying $500 a night for a hotel room the level of service and quality of the room should be A-LOT better. This is the kind of place you pay $200 a night to stay in and you are fine with it but to pay $500 a night for what we got was genuinely upsetting. Really did not feel we got value for money spent here

This hotel is in such a unique location, right in the middle of everything but off of the main road. The breakfast was AMAZING! We truly enjoyed our time here, almost felt like you were staying at someone's house.

5 star hotel , with 10 star staff. What an amazing experience, everybody and everything was just perfect, we felt like their friends and family. Walking distance to everything and easy to get to trains and the airport. Zürich is wonderful, and Kindli Hotel with its staff, made this stay such a memorable experience. Thank you

The Kindli Hotel was in the perfect location for us to be able to walk to everything we wanted to see or do. The longest walk was within 25 minutes. The hotel and restaurant staff made us feel like it was home away from home almost immediately. Wonderful time!