WoodSpring Suites St Louis St Charles

Worse place I’ve ever stayed at. I got a call from this place 3 hours before my check in to notify me that they have a $100 cash deposit policy. I found it strange but ok I went ahead and got it. The room itself was terrible. There was a foul odor to the room. The floors felt oily and slippery. The shower barely worked. Upon check out I had to check out at 8am to check a flight back home. Inconveniently their front desk does not open till 9 AM. No one was available to check me out. I had no choice but to leave. I called at 9am to notify them I had checked out and asked how would I receive my deposit and the manager stated that I have to pick it up which I explained to her I couldn’t because no one was available at the front desk when I checked out. She stated that’s policy and that they can’t send me my deposit via refund on my credit card or any other form of electronic payment. So I am out of my deposit!! The manager was extremely unprofessional as I’m trying to find any form of resolution and she hung up on me twice and blocked me from calling back. I can’t believe this happened.

They took my credit card yet still insisted I bring $100 cash. When I check in. They did not have a complimentary toothbrush yet they had toothpaste. No lamps or reading lights were at round the bed. There was one small round light in the ceiling which did not work. Upon check out I had to phone so I would receive my cash back. The woman said we will open in 15 minutes. I sad no I am leaving at this moment. I could here staff talking on the other side of the divider which was down. The attendant slid my envelope under the pleated divider at me. Horrible place.

Shower didn’t work and there were bugs. We were hit with an unexpected 70.00 pet fee. Were not aware of this extra charge upon booking. Had to also pay a 100.00 Cash deposit upon arrival. Would not accept a credit card. Terrible experience and I would like to request a refund.

I’m glad I didn’t pay more. Hotel requires a $100 cash deposit. The place appears to serve a pretty marginal customer base. My room was quiet but the blanket was barely more than a sheet. Wash pressure was minimal and room was dingy. Extra charge for WiFi Desk staff were polite and courteous

It was very basic inside the room, not at all like a hotel room. Bed was very uncomfortable and hurt both our backs in the morning. People live in these suites so there are people hanging around outside. Did not bother us, but it felt sketchy.

So, the people were nice but the $100 cash deposit plus the extra credit card after purchasing through a third party (*******) was really sketchy. Not to mention the place did NOT smell clean and multiple drawers had a sticky stain in them. The room was not what I expected because ******* said it was a 2 bed room when it was actually one queen. The thing that really ****** were the pillows were incredibly thin and I woke up with neck pain in the morning. The microwave and fridge did work properly though. I definitely won't be staying here again, this place took bare minimum to a whole new level ...

Floors were sticky in the room. Bedding looked like it was already sleep in.

It was a horrible hotel. It had a smell I informed the staff my toilet was broken on my second day they never sent anyone to fixed it. It smelled horrible and the staff came in my room unannounced I don’t know how many times just so happen my child was there when I was at work . I wish I could have got a refund

THIS IS NOT A TRADITIONAL HOTEL. It is more of a transient living place. Great for those who need it but not for regular travelers. The front desk is only open during the day and not until 9 a.m.. Although they claim to have Express Check In and Check Out, they make YOU PUT UP A $100 CASH DEPOSIT. This was not disclosed clearly in the Rules or Requirements. I received a phone call shortly before checking in. The only way to get this cash deposit back is to keep the little piece of paper receipt and wait for the front desk to be open. I had an appointment at 9 so I had to choose between being late or getting the $100 deposit back. They also do not give Choice Points even though they are listed as a Choice Hotel. Neither Orbitz, nor Choice should be listing this as a hotel available for regular travelers without huge disclosures. Avoid this place unless you need transient living arrangements.