Grand Hotel Tornik

I have not left a review in a long time but this really prompted me to write one. Hotel Tornik belongs to the A group hotel, same as hotel Izvor in Arandjelovac, one of my most favourite hotels in the world. Which is why I took my whole family, thousands kilometers back to Serbia, all the way to Zlatibor, expecting to see quality of the hotel and level of service as was the case in Izvor. What a disappointment. We are in Sky, supposedly "newer" part of the hotel. Rooms are below average. Bedding really bad, overall room decoration more like 3 stars. Closets without hangers. Called the reception, staff member brought us bunch of cheapest wire hangers. Garden furniture on the terrace looks like it was bought in the flea market. Our rooms are overlooking the car park and the amusement park, noise outside already is suggesting sleepless nights. No terraces. AC in room hardly working. Internet is very, very, very slow. We are about to check on Spa tomorrow but I am not hopeful. I wish we did not pay our stay in advance.

The waiter made me CRY!!! And MANAGER does not care about guests!!! So, we were external guests but we were every day hanging out in Spa and Loby bar. All the time we had the same waiter who was very nice and polite. The last day I was alone at loby bar, sitting and ordering all the time. The shift changed around 13-14h and the rude waiter came. I was ordering cocktails after food all the time. The 2nd shift waiter was very rude, without basic manners. He didn’t even want to say “here you go”/“what can I get you”, or whatever a waiter normally says... If he could, he would throw the drink on the table. I was all the time polite and trying to “soft” him by saying “thank you very much” and all the time I was showing him I appreciate his work. He had a very bad attitude and made me feel unwelcome. So when I ordered pizza for the second time and it arrived, I said in the most polite way possible “Thank you so very much sir” and he gave me terrible look and just said “HM!” (which felt like he would spit on me if he could) and walked away like I pissed him off. Considering I was already feeling like sh*t because of him and after this angry and rude “hm” on my thank you, I just started crying, I couldn’t stop it. My boyfriend came at that moment and when he saw me crying and I told him why he stormed to reception to ask for a manager. He got a response that manager is not here (on Monday, really?) and like hotel doesn’t have anyone in charge for the shift??. They took his number though, said they will call him and of course- noone called! I read on google reviews that Manager in this hotel does not care about guests and it seems it is true!!! We wanted to stay at this hotel next time, but I am not coming back never ever after this!!! Oh yes, the waiter came after everything and ironically said : “do you want somthing more perhaps??” We just said “No, thank you” and left. P. S. Spa is nothing special, paid 100eur per night, it is not worth the price. Piña colada and pizza are excellent btw.