Thermen Hotels in Zhuhai

Always wanted to try this hotel seeing the photos on little red book, and it lived up to my expectations. In addition, they had a personal butler service to make you feel right at home! Estelle was our personal butler and she was attentive to our needs with 2 kids, she offered to send sand play toys (super useful for beach playtime) and children toiletries to our rooms. During the stay she helped with coordinating and was timely in responding to our needs. It was a truly relaxing holiday at Angsana and you can always have peace and enjoy hotel facilities or take a Didi conveniently to attractions close to the hotel.

Es ist ein schlossartiges Hotel mit einer wunderschönen Umgebung. Man kann Delfine füttern und die Kinder können sich ihnen nähern. Das Servicepersonal wird die Initiative ergreifen und ist sehr höflich Kann mir helfen, mein Gepäck ins Zimmer und in die Lobby zu bringen. Es gibt Flamingos zum Beobachten und andere schöne Landschaften. Es ist sehr gut für den Urlaub geeignet liegt relativ nah am Ocean Kingdom, dem Raumschiff und dem Chimelong Grand Theatre. Wir haben ein Paketticket gekauft, damit die Kinder es genießen können. Es war eine tolle Zeit, drei Tage und zwei Nächte hier zu verbringen.

The hotel was overall good, convenient free transportation from Port to hotel, good location close to the beach, nice swimming pool, and the room was big. The service was very good the staff very helpful and kind to answer when we need something. The downside is the room was not very clean and the restaurant in the second floor the food was not good, I had to ask to change my hamburger because it tasted weird. I hope they can improve that.

Da es Nebensaison war, wurde mir gesagt, dass ich zuvor die Etagen 1 und 2 gebucht hatte. Das Zimmer war gut ausgestattet war nicht mehr verfügbar, ich bekam ein Einzelbett, das aber vorher zusammengestellt wurde. Nein, das hat keinen Einfluss und die Ausstattung ist relativ vollständig. Das Meeresgebiet liegt ganz in der Nähe des Ocean Kingdom, 4 Gehminuten entfernt. Die allgemeine Umgebung ist gut und in der Lobby interagieren jeden Tag Maskottchen. Außerdem erhalten Sie bei einem Aufenthalt im Hotel einen Rabatt von 15 % auf Souvenirs und können eine Stunde lang vorrangig in das Ocean Kingdom eintreten, müssen jedoch die Option für mehrfachen Eintritt des Hotels erwerben. Es gibt auch einen Kinderspielplatz im Hotel. Der halbe Preis beträgt 30 RMB, darin ist ein Paar rutschfeste Socken enthalten, was in Ordnung ist. Die Kinder werden drinnen beaufsichtigt, was sehr gut ist.

The hotel is beautiful and decorated with a Chinese Pavillion as you enter the lobby. There are a lot of pandas decorated all over the hotel and a Christmas tree made of pandas. Though, the front desk officer who checked us in, couldn't really conversed in English, her colleagues quickly stepped in to help explain to me about our room. They were all very courteous, friendly and helpful. It made the start of our stay very pleasant. We were attended by Rita, Minnie and Jane. Jane quickly provided a wechat number that allowed me to reach out to the hotel staff with ease. She also checked to make sure we were comfortable in our room. We even scored a free upgrade to an Ocean View room, which had a gorgeous view of Zhuhai skyline and we could see Macau from the balcony. The room was very clean, spacious and tidy, my husband loves the bath amenities and my boy enjoyed bubble baths each evening. The housekeeper on our floor was very friendly, always asking if we are enjoying ourselves here and the doormen were very courteous. We had breakfast for 2 days. However, the food didn't quite meet expectations, perhaps we set them high after reading reviews. Most of the items were cold by the time we were seated, it is a very popular hotel so we had to wait for abit to get seated however the queue moved fairly quickly. I must say the hot noodle soup was pretty decent! Checkout was smooth, officers were all very nice and kept checking to make sure we had a good stay. I would return, for the price and the service - this was one of the best stays we had experienced in China. We had an uneventful situation after checking out. We left my son's stuffed toy in the room and only realized after we arrived home late in the evening. By then, my boy was in tears as he had the toy since birth. I quickly reached out to the hotel and thankfully was attended speedily by Yuki and Jessica who got the housekeeping team to search for it. By this morning, they located the toy and arranged to deliver to us. At this time as I am writing this, the toy is on its way back home. I cannot be more thankful, so thank you to everyone mentioned, you have been nothing short of excellent! Happy New Year to the Sheraton team!

The location is very convenient, many restaurants are just nearby within 200-600m. Overall up to standard except the washroom hygiene that spread quite a weird smell and also the in room carpet's cleanliness not roo ideal. There's an outdoor pool that's nice though. I have to thanks the hotel for the room decoration for our anniversary and a complimentary breakfast.