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Lage4.6
Ausstattung4.6
Service4.6
Sauberkeit4.7
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Anonymer Benutzer
Zimmer (2 Betten) (Spezialangebot)
Aufenthalt im Mai 2024
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3 Bewertungen
3.5/5
Gepostet am 17. Juni 2024
It appears efficiency is a key at this hotel. Requests were actioned very promptly. Cleaning staff did a nice job. Room was a good size and mostly in good condition. Plenty of stains on the carpet in the room though, and the room entry door frame was partly torn away from the wall.
Service was very good, though it was four days before any staff so much as smiled. Efficiency but not much in the way of warmth towards guests.
While some rooms are non-smoking, most of the hotel seems fair game for smoking including halls, washrooms, elevators, etc. Cigarette butts to be found and smell throughout.
Apparently the hotel must be very pet friendly given the dog that was brought into the restaurant at breakfast.
Acceptable all around, but not sure I would opt for this hotel again.
Übersetzen
Antwort der Unterkunft: 【Genuine Experience of Business Travelers at This Hotel: 4.9+ Rating】Thank you for choosing to stay at our hotel and taking the time to share your feedback. We are pleased to hear that you are satisfied with the work and service efficiency of our cleaning staff. However, we deeply apologize for the issues and inconvenience you have mentioned.We have notified the relevant departments to handle and repair the stains on the room carpet and the door frame. For the management of smoking areas, we will further strengthen supervision to ensure that every guest is provided with a fresh and comfortable environment. For the issue of employee service attitude you mentioned, we will conduct internal training to strive to improve employee service enthusiasm and make every customer feel our warmth and care. Regarding pet policies, we will re-examine and ensure compliance with relevant regulations in public areas such as restaurants. Thank you again for your feedback, it is very important for us to improve service quality. I hope to have the opportunity to serve you again and bring you a more enjoyable stay experience.
Antwort der Unterkunft: 看到您如此滿意的評價,我們滿心歡喜,感恩您的認可與支持😃。您提及房間的整潔安靜,窗外的錦鯉花園,這正是我們努力為每一位客人營造的愜意居住氛圍,希望您在疲憊時有處安心棲息,睜眼便能邂逅美好。得知您帶了小朋友,我們工作人員及時送上小童拖鞋與牙具,能為您解一時之急、添幾分愉悦,是我們的榮幸!