Arrived 2nd Oct for a 11 night stay for business. We went into reception at around 3pm and the receptionist was really abrupt with us. Not a happy person at all and should not be in this job if she is that unhappy. To me, a receptionist is the forefront of any hotel and should greet guests with a smile and courtesy. My room (121/1) had 2 single beds in it which were quite comfy. Electrical socket not secured into the wall and the bathroom air extractor was hanging out the ceiling above the shower (this was fixed on reporting it) . The shower head and bracket was very loose so directing water was a problem. The furniture was very old including a 3 seater sofa which took up a lot of room. I did have a fridge but it had no shelves to place anything on and was quite noisy. I think the room could be better organised even though it is an odd shape. The carpet is very dated and had some rather bad stains on it. Although Breakfast is included, I found it very undesirable so did not bother with it. Although bread is provided, no toaster is available which I found strange. Scrambled eggs, fried eggs, cold meats, cheese and warm frankfurters were available. The weather was dry when we arrived but when the rain came, the gravel car park became waterlogged and so difficult to save shoes from getting dirty. I also witnessed persons being blocked in as there was not enough space to the front of the hotel. Food in the main Bar/Restaurant I found very good and would recommend eating there! I did have a massage in the Spa and have experienced quite a few elsewhere in previous years-but found it more of a body cream rub than a massage! Not recommend. All in all I would not say this Hotel is deserving of 3 stars, maybe 1 or 2 at most. I stayed in the Glass House Hotel on my last visit and would rather stay there than the Willa Park.

Stayed for 4 nights on a work trip. The rooms are all really different but that adds to the charm of the place i think. My room was very small but it had everything I needed. Breakfast and dinner service was always good, plenty of choice. Nice hotel, quirky rooms, polite staff and decent food. Can't really ask for more than that.

Great area in Zagan, good service and great staff. Additionally staff is accommodating and speaks English. Hotel is kept clean and in good condition. Hotel is located not too far from downtown Zagan. It is only a short walk. The restaurant in the hotel has really good food.