Zadera Accommodation

We spent 2 nights in this apartment. Unfortunately, it was not what we had in mind, and we left with enormous back pain. The beds had sunk, 1 had sunk terribly. (I'm 1.70 high and 65 kilos, so this cannot be the cause.) We contacted the accommodation and they indicated that other guests were satisfied and that there was nothing they could or would do. They did not look for a solution with us at all and we had to accept it as it was. Then sent another message and also a text message, but never got an answer. We are very disappointed and especially sad that a wonderful holiday like this has ended and that the customer friendliness was so lacking, especially for a room of more than 150+ euros per night! They do not look at or think about a solution, but you have to pay immediately as soon as you set foot outside. I had to sleep on the couch the second night, which is too bizarre for words, especially for that money. It also states that the suite with sea view has a sea view. That is true, but you have to look very carefully. I don't like having to post these kinds of reviews, but since they didn't respond to my complaint (I sent them a message afterwards) I feel obliged to do so. I also tried to contact them several times afterwards, but received no response. Until my last attempt, I was told that they were happy never to have to welcome us again. We have never been treated so badly and rudely.

Beautiful room, super clean, good clear instructions for check in and finding it. Bed was really comfy and nice touches with good coffee machines and shared kitchen. Location was also amazing! Great to be situated so centrally in the old town. Would definitely recommend.

Beautifully furnished, decorated and well-appointed modern unit. Fabulous location. The only reason I cannot give 5 stars is due to communication prior to our stay: I saw late the night before, that it was contactless entry - was then concerned as we'd had no messages or emails. Turned up, tried phoning various numbers - and spoke to lady in Germany! Had a bit of trouble explaining our situation (ie, had booking reference) - thankfully, she sent details to my husband's overseas SIM number, phew.

We had room 4 in Zadera Apartments for 2 nights initially and returned a week later for 1 night. The apartment is spacious and beautifully decorated. It's in a quiet area and 2 minutes walking to the promenade and 5 minutes walking into town. However, we're unable to give it 5 stars because the communication with Anne Dobiey was poor. Several emails I sent her about our arrival time went unanswered. In the end I rang the number given and surprisingly found that I was ringing Germany and not Croatia! However, I spoke to Mirjana who was helpful. The system of repeat automated emails asking for a pre-check in form to be completed was frustrating especially as we'd completed it. As are the continuous automated requests to complete a review.

We were in room 1 which was a very nice and spacious room set within the old town with less than a five minute walk to the sea organ and less than a minute walk to the start of all the shops, bars, restaurants and sites. Although close to the start of the local amenities, this is a very quiet area with a small garden and church opposite. Kolovare beach is about a 20 minute walk. The room was spacious, very clean, lovely modern decor and very comfortable. The king size bed was also very comfortable. There is a kettle and coffee machine in the room along with a fridge with two small bottles of complimentary water. There is an iron and ironing board and plenty of hanging and cupboard space for clothes etc. The bathroom is a good size with complimentary toiletries, a huge walk in shower and plenty of space for your own toiletries. The main entrance door to the rooms brings you into a very modern decorated area with a sofa and shared kitchenette. The rooms are along a bright corridor from this.

Great location and quieter area of the old town. Good value price and had everything we needed including the air con when got weather. Electric shutters and heavy lined curtains making the room dark even when middle of the day if wanting a break. Had coffee maker, kettle, urning board and iron, safe, fridge, blanket if you wanted it, duvet which is nice with air con on, we were happy with it Service / check in was fine - just let us in and gave us the keys (limited English but all info needed in app and ‘rental guide’) Large lump under flooring in room 3 near entrance to bathroom and this room being nearer to front door meant we did hear other guests walking past at night or early in the morning which was a little disturbing, but otherwise very quiet Would be happy to stay again