Gastnutzer
30. Juli 2024
Unfortunately we were told to send an email to the manager with these points which we did, and haven't heard back, so here is our review: We booked into one of the basement rooms. Firstly, we loved the look of the hotel and the staff were very polite and professional but we were however, very underwhelmed and disappointed with the room we stayed in due to the black mould found in the room and also the noise disturbance for most of the late night into the early morning (the hotel is attached to a bar). I have since seen on various reviews that guests were advised beforehand that the room may be noisy, which we weren't. We also were not offered ear buds because of the noise which it seems others were when we rang reception very early morning to say we were struggling to sleep. The staff seemed surprised when we checked out when we informed them of the mould in the room, so I have attached pictures. We obviously expected a level of damp/smell due to the position of the room, however it was very overwhelming and when we returned after our meal and got ready to sleep we quickly could see all of the mould around the room, mainly in the toilet and shower area, but it also ran along the bottom of the walls. Another point to mention that wasn't huge, but we asked at reception when we checked in for a bar of soap for the toilet to be told they had none? So we had to go and buy some hand soap for the room to be able to wash our hands after using the loo which again, isn't very luxury- the soap dish was just left empty. The member of staff that checked us in also removed some cleaning spray that was left in our room when she let us in. It was our night away from home and our 2 young children so as you can imagine, we were looking forward to a lovely stay after travelling 2 hours from Burnley. We could have put up with the noise as it did seem to settle at around 3am but sleeping in a mouldy room is just a step too far. We totally understand that everyone has their own tastes and you can't please everyone but black mould is dangerous and needs to be addressed. We would have been happy to move to another room but unfortunately none were available for us to move into when we called early morning after trying to get some sleep. With the complete lack of response or acknowledgement from the manager I would recommend avoiding this hotel.
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