Gastnutzer
28. Mai 2023
I think you should fire about the redheaded girl at the reception. From the first, she did not give us complete information on how much the services cost. At first, she told us that all pool services cost AMD 8000, but then it turns out that all pools cost 12000 if she had told us that in advance we would have paid 12000. Then she said that if we wanted to change the bracelet, we had to add twice as much, but that's because she didn't warn us, we took what she advised. She then asked me not to blame her for the mistake and asked the security guard to solve the problem with me. I don't think that's respectful to the customer. I asked to call the manager, but no one came to me, except the security guard, we, of course, paid extra, because we had a holiday and did not want to spoil the mood of my family. But that was the first and the last time, and not only would I never advise anyone to go there, but I would also say that it is one of the worst places in Yerevan, where they do not know how to properly serve and solve problems with the client.
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