National by Stellar Hotels, Yerevan

The hotel is well located in the city center but some rooms are very noisy. The staff is friendly but not experienced.

這是一家本土5星，衞生間牆地面採用了亞美尼亞特有的米色調、粉色調火山巖，我個人很喜歡覺得很有特色，但我家胖子吐槽孔洞太大不夠平滑；潔具未採用國際五星酒店一般會用的那幾個高端品牌而是採用的本土品牌、所以使用感略遜，也被我家胖子吐槽一番。但即使挑剔如他，也承認這家的自助早餐一流（開餐時間7：30-11：00，其實應該算brunch）：三文魚不限量；每天新換幾種特色本地熱菜；各種乾果與新鮮水果的品質極佳，我們的足跡在近些年幾乎踏遍周邊地區，包括土耳其、俄羅斯、印度、埃及、伊朗、阿拉伯半島等，都是深度遊，加起來有大半年時間，對這些地區農產品較為熟悉，在這家酒店吃到了上等杏幹以及極酸甜可口的西梅幹；俄式小菜也是上等的，酸黃瓜都是僅兩三釐米長的乳黃瓜；以及藍紋奶酪、上等風乾牛肉、頂級培根等……我倆天天逛超市，對亞美尼亞的物價很清楚，幾乎與國內一、二線物價齊平，所以這些精挑細選的食材售價不菲，足見酒店誠意。 酒店從前台到餐廳到客房都非常温和有禮，入住這些天，留下了十分美好的印象。

Прекрасное расположение, уровень сервиса и услуг на высоком уровне , персонал отзывчивый, ресторан при отеле тоже шикарный , безумно вкусная еда, классная музыка , обслуживание топ !!! Оооооочень Внимательный персонал 👌👍🙌 С удовольствием вернусь сюда !!!! Рекомендую с двумя руками 🙌

Отличный отель,прекрасная локация,бассейн и две бани работают круглосуточно,дружелюбный ,отзывчивый персонал,,все супер

We had an extremely disappointing stay at this hotel. The service was terrible, and to make matters worse, we were falsely accused of damaging furniture and charged a significant amount. The security manager was very aggressive and did not allow us to bring our luggage down to the reception. We were forced to pay because we needed to catch our flights and my family were terrified . Additionally, the music was extremely loud, causing the whole building to shake, especially on the second and third floors. Such practices need to stop, as they are ruining the reputation of the establishment and the country.

I had a horrible experience at National Hotel and have never been treated with such disrespect, in my many decades of travel. I had a booking last week and arrived in the middle of the night, very tired and looking forward to a few hours of rest before a full work day. I had informed the hotel by email the day before of my late arrival. However when I checked in I learned that they CANCELLED my room booking! The only available rooms were a corner studio and a presidential suite, both of which had significantly higher rates than the one I booked. They refused to honor the rate I booked despite the fault lying with them. As it was the middle of the night I had no choice but to stay in one of the more expensive rooms, with the promise that the error would be sorted with the manager the next morning - since the night clerk had no power to make these decisions. Unfortunately the next morning I was only offered a small discount on the higher rate - still significantly higher than the rate I booked. The same clerk was at the desk and did not allow me to speak directly to the manager on the phone. I decided to check out and move to the Yerevan Place Hotel (highly recommended) at which point the National tried to claim that I owed an ADDITIONAL second night due to "late cancellation." I was shocked at the audacity and greed, and the fact that they were punishing me for THEIR mistake. I refused and paid the one night and gladly left. But I need to warn future travelers that this hotel does not care about customer service and does not only not correct their mistakes, but tries to make the client pay for them. They had no excuse to cancel my original reservation and nearly left a tired traveller stranded without accommodation. There are many excellent hotel options in Yerevan so avoid this one.