Gastnutzer
10. Februar 2024
Unfortunately, despite booking the room two weeks ago, when we arrived, they told us that your name is not on our list!!! This is why they gave us the worst and most humble room there at 15:00! In terms of location, it is very close to the Grand Mosque The space itself was traditional and had a pleasant courtyard But the room they gave us is about 8 meters with a double bed! No dressing table No closet Only a small mirror on the wall and a used chair From the service, we can only mention the shampoo for the head and body in two sheets No toothbrush and toothpaste No tea and coffee service and... Without even two mineral water in the refrigerator! And also the obvious dirtiness of the floor rugs and the cover that the towels were inside! We had a long negotiation with the reception department, and as a result, at 17:00, they said we could refund the money at the beginning when your name was not on the list, but we gave you a room anyway!!! In the rooms, an attempt was made to create a traditional feeling with tiling around the mirror and on the wall, and it was beautiful If not for all these problems We definitely could have enjoyed the space more and had a pleasant experience
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