Dan R
21. Oktober 2024
This review would have been a 4 but for my wife and I being ill for the last 2 days due to the food. The hotel itself is good and the pool area is nice. The staff are friendly and welcoming. We are going home today and on Saturday evening we ate some undercooked turkey. Yesterday my wife was ill with sickness etc and I became ill last night. We went down to complain at reception yesterday at 8.30 am and were told to take a seat and wait for the general manager. Forty minutes later, he arrived and we showed him a photo of the undercooked food and explained that we informed a waiter who said he'd talk to the chef. The general manager didn't seem too bothered and made us feel as though it was our fault. He said that we should have asked the chef for it to be well done. Surely the expectation should be that a piece of chicken or turkey be fully cooked!? He also stated that it could have been that we had eaten a bad piece of fruit! Ironically, a few hours later I received a knock at the door with a covered fruit platter being delivered, I guess by way of apology! This slightly spoiled our holiday, as we were having a nice week up to that point.
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