Xinhaiwan International Hotel

This is a rundown and dirtiest three-star hotel I've ever stayed in. It does not worth the price of a three-star hotel. Firstly, the hotel was last renovated more than a decade ago. The facilities and decoration are very old, some places are evrn moldy. As soon as I come into this hotel, I can smell the stench of moldy woodwork. There are even vintage lamps from the 20th century. The lighting of the whole hotel, from the lobby to the rooms, were very dim. At night, it always gave me a grim feeling. In addition, the choice of hotel rooms is very limited, only 25 square meters room and the presidential room two options. And even though Trip.com and the hotel front desk said the rooms were non-smoking, I could still smell cigarettes in the hallway. It was a complete scam and I even saw multiple ashtrays in the room for guests. Moreover, the night before we were due to return, the guest next door was drinking and singing from two o 'clock in the morning until four o 'clock in the morning. We were kept awake by their noise, and we called the front desk many times, and they only said very perfunctory that we would solve it. But until 4:00 in the morning, no one came up to fix it. With our departure for home tomorrow, we had no sleep at all. Now, let's talk about the sh*t environment and hygiene of this hotel. As this hotel is a very old hotel, its rooms are completely unsoundproofed. And when we first entered the room, we found several spiders on the ceiling and a lot of spider webs in the corner. There were a lot of melon shells and cigarette butts under the bed. On the second day of our stay, we even noticed that the hotel had tiny flying insects that only breed in public toilets. The toilet in the bathroom is really, really small. The light is also super dim, until the step that we need to use our own phone torchlight. PS: Aircon is not working too, set it to 14 degree, but only manage to cool the room to 25 degree. In such a hot weather of 40 degree outside. TV is also the 20 century old fashion small TV. If it wasn't the only hotel that accommodated foreigners, I wouldn't want to stay in this crappy hotel！！！

賓館沿河而建位置非常好，節日期間前台服務周到，房間乾淨衞生打掃非常及時，早餐豐富而家常，院內停車方便保安指揮有序，一次滿意的旅行！

服務態度不好，人員的素質教育需要加強，管理人員應對客户住宿條件要求、應情況而採取相應調整，而不是等到事情發生後再來協調。