Hampton by Hilton Xiamen City Plaza

I am not sure what else to think of this hotel. I stayed for 1 night out of a planned 2-night stay and was very disappointed, so I cancelled the second night. The AI I used recognised the brand "HILTON", the 5-star rating on the Trip App, and the location and recommended it. Having never been to Xiamen for travel, I was initially surprised by the lack of basic cleanliness that starts at the entrance. I gave it the benefit of the doubt because of the photos on Trip App, but nothing I actually saw could have prepared me for what I experienced. The breakfast, served in an open courtyard, was just open bowls of food that were almost empty when I went down to eat and were not refilled while I was there. The only thing I could eat was 2 boiled eggs and 1 slice of toast. Very disappointing. There was cigarette smoke in the hallways, and the room had poor ventilation because there was no window (which is in their room description, but still strange, since it had curtains). How is this hotel given a 5-star rating and allowed to use the HILTON name? I suggest that someone check this ASAP. The Trip app support staff were able to cancel the remaining night and get me a refund. Until these issues are fixed, I will place this hotel brand, "Hampton by HILTON", on my blacklist for any future travel plans. This is not 5-star. Thank you.

The hotel is quite near to the airport, we arrived at the hotel around 11pm and the whole check in process was smooth. The family room is lovely, such a pity we weren’t able to try the breakfast because of our early flight in the morning.

Nice hotel, very special building, and with very nice breakfast

Hotel is ok, good service

The experience of staying at Xiamen city square was great. Room was quiet, front staff was outstanding, breakfast was abundant and aubway just step away. The staff was warm and friendly.

Excellent stay! Booked this for my foreign friend, and he was thoroughly impressed. The front desk staff spoke great English and provided a warm, seamless check-in. Room was spotless and comfortable. Convenient location with easy access. Breakfast had a good variety. Highly recommended for anyone looking for reliable quality and friendly service in Xiamen.

Very good, very polite staff and nice service❤❤❤

The hotel is decent and all that but the concierge is absolutely horrible. If you do not know something just say so instead of lying to me. Everyday when i asked a question, they just give that face of “i dont wanna be here”