Jinshu Business Hotel (Xi'an Zhonggulou Huimin Street)

家庭套房和攜程照片完全兩回事，東西陳舊，臟亂差，房間裏面放着麻將桌，進去一股子煙味、黴味，退酒店還強制不給退，純粹為了宰旅客，宰一回是一回，特別投訴攜程訂酒店不給退，遊客有沒親自去酒店看過，怎麼知道酒店這麼差，完全是不合理要求！忘了拍照片，覺得太差，實在沒興致！

一棟樓裏每層都有酒店，住宿環境一般。就是位置好，去哪都方便。

比成都同等價位同類型酒店差的有點多，這個價格主要因為地理位置，毛巾浴巾都是洗不出來的樣子

服務差，設施簡陋

Perfectly located hotel steps away from metro stop and walking distance from the Drum Tower and Muslim Quarter. Spacious well-lit room and bathroom. Friendly and helpful staff. Located on the 10th floor of a large building. Enter through what looks like another hotel to take the elevators up to the 10th floor then walk down one of the halls to find the office.

We had a really bad experience staying here. First, the hotel was not located on the main road like other hotels, but in a residential apartment. There were no instructions sent beforehand, so it was challenging for foreigners like us to figure out where it was. Second, the number provided wasn't on Wechat, so we couldn't communicate before arrival. When we arrived at midnight after a tiring long train, we were super confused and didn't know how to check in. We finally found a staff, but then he told me he didn't find our reservation?! So we had to sit in a small, non-AC room on a hot summer day, waiting for him to resolve the issue with Trip.com. After half an hour or so, he decided to give us a room to stay temporarily but in a different building. The room was old and outdated, the beds were hard to sleep in, and the bathroom was filthy. During the whole process, he didn't show any sympathy or good customer service, even though the fault was on his system. Overall, we were so disappointed and did not recommend staying here at all.