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Verifizierte Bewertungen
Lage4.8
Ausstattung4.6
Service4.8
Sauberkeit4.8
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Verkehrsgünstig gelegen(684)
Freundliches Personal an der Rezeption(422)
Große Zimmer(392)
Nahe der Metro gelegen(330)
Köstliches Frühstück(241)
Großartiger Pool(62)
Luxuriös(34)
Negative Bewertungen(51)
Christina
Familienfreundliches Zimmer
Aufenthalt im Apr. 2023
Familie
5 Bewertungen
4.2/5
Sehr gut
Gepostet am 12. Mai 2023
Das Zimmer war sehr geräumig. Wir hatten eine Familien-Suite mit einer Küche und Wohnbereich. Das Personal war sehr freundlich und hat immer geholfen. Der Pool ist angenehm und hat den Kindern viel Freude gebracht.
Antwort der Unterkunft: Dear guest, thank you for your stay and sharing. We are deeply sorry for your stay experience and thank you very much for your reminder. In terms of facilities, we have been striving to improve and strive for excellence, serving every family member with dedication;Regarding the issue of the swimming pool, Xiaohua has truthfully reported it to the hotel management and relevant departments. The hotel attaches great importance to it and will actively take action plans to implement and optimize relevant materials. We hope you can come again and give Xiaohua a chance to apologize in person. We look forward to providing you with a better and better performance to provide a good experience for your next trip.
Gastnutzer
Deluxe Doppelzimmer
Aufenthalt im Juli 2024
Anderes
2 Bewertungen
5.0/5
Hervorragend
Gepostet am 10. Aug. 2024
Reno is the manager of this hotel and he was amazing. He helped us check in very late at night and upgraded us to a suite room. Hotel service was excellent and the staff were very friendly too. I would definitely recommend you to stay here if you are on a trip to Xi’an
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Antwort der Unterkunft: Thank you for your comment. It's my pleasure to serve you. Welcome to visit again.
Gastnutzer
Superior Zimmer mit Kingsize-Bett
Aufenthalt im Febr. 2024
Reise mit Freunden
3 Bewertungen
4.5/5
Großartig
Gepostet am 30. März 2024
Thanks for the quick service and comfortable huge rooms.
Übersetzen
Antwort der Unterkunft: Thank you for your comment. It's my pleasure to serve you. Welcome to visit again. 謝謝您的評價,很高興為您服務,歡迎再次光臨
Manjianghong
Superior Zimmer mit Kingsize-Bett
Aufenthalt im Nov. 2023
Business
46 Bewertungen
5.0/5
Hervorragend
Gepostet am 17. Dez. 2023
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Übersetzen
Antwort der Unterkunft: Thank you for your comment. It's my pleasure to serve you. Welcome to visit again. 謝謝您的評價,很高興為您服務,歡迎再次光臨
Davies / Singapore
Superior Zimmer mit Kingsize-Bett
Aufenthalt im Juli 2023
Familie
7 Bewertungen
5.0/5
Hervorragend
Gepostet am 2. Sept. 2023
Excellent service of jenny who is courteous and generous in upgrading us to Family friendly room. The courteous housekeeping helper done a good cleaning of the room and living area. As a result of the excellent , I extended my stay to 15 days. Recommended for foreigner travelers.
Thank you Jenny and the front office staff who always answer to our queries.
Übersetzen
Antwort der Unterkunft: Thank you for your comment. It's my pleasure to serve you. Welcome to visit again. 謝謝您的評價,很高興為您服務,歡迎再次光臨
Gastnutzer
Superior Zimmer mit Kingsize-Bett
Aufenthalt im Mai 2024
Reise mit Freunden
2 Bewertungen
4.7/5
Wunderbar
Gepostet am 10. Juni 2024
Clean rooms and good breakfast. Staff was really helpful.
Übersetzen
Antwort der Unterkunft: 親愛的客人,您好!非常感謝您對我們服務的認可,看到您如此細緻的點評真的是好激動呢,酒店的我們希望為每位賓客提供最為貼心細緻的服務, 並帶來超值的入住體驗,以温馨體貼的服務向每位賓客展示酒店的獨特魅力。您的滿意是對酒店最大的支持和鼓勵,我們會用心服務好每一位家人,歡迎再次光臨哦。
Gastnutzer
Superior Zimmer mit Kingsize-Bett
Aufenthalt im Dez. 2022
Single
1 Bewertungen
4.7/5
Wunderbar
Gepostet am 30. Jan. 2023
i stayed in the hotel for 2 days, the location is great for hiring DIDI and near subway line 3( TONG HUA MEN). My room is big and spacious with complete basic amenities.
The customer service is 5*, from the lady who handles my late c/in, to the manager who make a follow-up call making sure that everything are ok and also assisted me with my laundry transaction, to the housekeeping who cleans my room and handle my laundry, Lastly to Ms. Alice lian of guest relation who is friendly and assisted me with my luggage storage.
The only bad feedback i have; first, the drainage smell in my bathroom (they even place another layer of plastic next to drainage cover), and the sheer curtain in the window (the hook is not fix in the curtain railings).
overall, i will recommend this hotel..
Übersetzen
Antwort der Unterkunft: Dear guests, thank you for your affirmation of Xiaohua as a whole. Your detailed and true feedback can make Xiaohua continuously absorb opinions and make progress. Thank you for your reminding. The front desk service Xiaohua has been fed back to the Front Office Department and will strengthen the management and strict requirements, hoping to bring full happiness to all guests. We are also working hard to improve the facilities and will continue to work hard to create a better living environment. We are eager to see you again
AlBajgurd
Superior Zimmer mit Kingsize-Bett
Aufenthalt im Dez. 2022
Single
22 Bewertungen
4.7/5
Wunderbar
Gepostet am 18. Jan. 2023
Overall, the hotel offers good value for the money. That is if you aren't too fussy a person. Could be a bit cheaper though, imo. The location is near Tong Hua Men subway station. Very convenient to move about the city. The staff, especially the housekeeping staff, were courteous and friendly. The room was warm. I went to Xi'an to explore the city, so I didn't spend much time in the hotel. So it quite suited my needs.
Übersetzen
Antwort der Unterkunft: Thank you for your comments ,it’s a pity that we didn't get your five points of praise. Xiaohua bears decades of hotel history and has rich heritage and cultural characteristics. We look forward to see you next time~
Gastnutzer
Deluxe-Zimmer (2 Betten)
Aufenthalt im Apr. 2023
Business
20 Bewertungen
1.7/5
Gepostet am 27. Mai 2023
If you do not care, then you deserve it.
Übersetzen
Antwort der Unterkunft: Dear guest, we apologize for any inconvenience caused during your stay. The hotel is currently verifying the situation you mentioned and will promptly rectify it to avoid similar situations in the future. We hope you can come again and give Xiaohua the opportunity to apologize in person. We look forward to providing you with a better and better performance to provide you with a good experience for your next trip.
Antwort der Unterkunft: 尊敬的賓客,您好!感謝您選擇入住金花大酒店,您對酒店各方面的肯定讓我們備受鼓舞,感謝您的圖文分享和高度認可,為您帶去超性價比的舒適體驗,賓至如歸的服務是我們一直的追求,我們定當再接再厲、精益求精,以不斷的為客人營造温馨舒適的居住環境而努力,請您繼續支持和關注我們,期待您的再次光顧哦!
Antwort der Unterkunft: 尊敬的賓客,您好!感謝您選擇入住金花大酒店,您對酒店各方面的肯定讓我們備受鼓舞,感謝您的圖文分享和高度認可,為您帶去超性價比的舒適體驗,賓至如歸的服務是我們一直的追求,我們定當再接再厲、精益求精,以不斷的為客人營造温馨舒適的居住環境而努力,請您繼續支持和關注我們,期待您的再次光顧哦!
Antwort der Unterkunft: 親愛的客人,請接受來自小花的真摯問候,特別感謝您在百忙之中給我們留下細緻的好評,知道您在咱們家度過一段愉快的時光,小夥伴們都很高興~我們希望為每位客人提供最為貼心細緻的服務,並帶來超值的入住體驗,以温馨體貼的服務向每位客人展示酒店的獨特魅力。我們會用心服務好每一位家人,期待和您的下次相遇。
Antwort der Unterkunft: 親愛的客人,請接受來自小花的真摯問候,特別感謝您在百忙之中給我們留下細緻的好評,知道您在咱們家度過一段愉快的時光,小夥伴們都很高興~我們希望為每位客人提供最為貼心細緻的服務,並帶來超值的入住體驗,以温馨體貼的服務向每位客人展示酒店的獨特魅力。我們會用心服務好每一位家人,期待和您的下次相遇。
Antwort der Unterkunft: 親愛的客人,請接受來自小花的真摯問候,特別感謝您在百忙之中給我們留下細緻的好評,知道您在咱們家度過一段愉快的時光,小夥伴們都很高興~我們希望為每位客人提供最為貼心細緻的服務,並帶來超值的入住體驗,以温馨體貼的服務向每位客人展示酒店的獨特魅力。我們會用心服務好每一位家人,期待和您的下次相遇。