Homeinn · neo (Xi'an Bell Tower Nanshaomen Subway Station)

My arrival at the hotel in Xi’an was difficult. I arrived late on a rainy day with heavy luggage and was sad when I contacted ahead to ask for a bellman, only to be told they did not have one. The entrance required navigating two levels of stairs, which was a major obstacle given the weather and my luggages. The room itself was large for a solo traveler, which was a positive, but the overall condition was not as good as other Homeinn Neo hotels I have stayed at, with the walls being a bit dirty. Service at the front desk was inconsistent. I was not proactively given the small gift I had been rewarded on the app, which is something the hotel should offer without prompting. When I later asked the front desk for help with my luggages to the elevator, I noticed a look of unwillingness in her eyes. Thankfully, the security guard was friendly and stepped in to help me with my stuff all the way to my room door. When I asked the guard about the laundry room because my clothes were wet, he informed me that the dryer was out of order, meaning only washing was possible. Despite these difficulties, the location is excellent, situated close to both the bus stop and the subway station.

一次超越期待的入住體驗：細節之處見真章！ 這次入住貴酒店，可以説是一次真正意義上的完美體驗，從踏入大堂到依依不捨地離開，每一個環節都讓我感受到了酒店在服務與細節上的用心。 抵達與第一印象： 車剛停穩，禮賓員便帶着真誠的微笑上前開門並問候，主動協助搬運行李。步入大堂，空氣中瀰漫著淡淡的天然香氛，令人瞬間放鬆。前台辦理入住的過程高效而温馨，工作人員準確識別出我的會員身份，並清晰地介紹了酒店的各項設施和權益。整個流程不到五分鐘，毫無拖沓之感。 客房：舒適與科技的完美融合 推開房門，窗簾自動緩緩打開，城市景觀映入眼簾，這個“歡迎儀式”令人驚喜。房間設計是現代簡約風格，原木與暖色調的搭配營造出家的温馨。床品無疑是客房的靈魂，這張床墊軟硬適中，羽絨被和枕頭輕盈保暖，讓我一夜無夢到天明。 細節方面更是可圈可點：床頭配備了集成的多功能面板和USB充電口，完全滿足了現代人的需求。迷你吧的飲品小食豐富，膠囊咖啡機配備了兩顆膠囊。衞浴空間乾濕分離，地暖系統讓赤腳行走也成為一種享受。熱帶雨林花灑出水充沛，提供的備品是知名品牌的精油系列，品質上乘。 餐飲與服務： 早餐種類雖不是極盡奢華，但品質精良。不僅有標準的西點、沙拉和水果，還有現煮的麪檔和蛋檔。服務人員收盤及時，咖啡續杯主動。 特別想表揚的是客房服務。第二天我需要熨燙一件襯衫，致電客房部後，不到十分鐘就有服務員上門取走，一小時後便熨燙平整地送回，效率極高。 設施與位置： 地理位置優越，步行至地鐵站和主要商業區均在十分鐘內，對於商務和休閑旅客都極為便利。 總結： 退房時，前台工作人員再次親切地詢問了我的入住感受，並真誠道別。這次入住，我感受到的不僅是硬件設施的舒適，更是每一位員工所傳遞出的專業與熱情。貴酒店無疑已成為我在此城市的首選，我會毫不猶豫地向朋友和同事推薦，並期待下一次的再見。