Novotel Xi'an Daming Palace

I stayed at Novotel Xi'an Daming Palace for three nights, and it was a total disaster. This hotel is falsely advertised as 5-star; in my opinion, even 3 stars would be a stretch. Here are the reasons: Lobby: There is practically no lobby! It's just a tiny 20-square-meter space with one sofa on the 6th floor. Room Amenities: The rooms were basic at best. No coffee maker, just an electric kettle. No face towels, no cotton buds, no shaving kit, no bathtub, and worst of all, no swimming pool. These are basic features even mid-range hotels offer, let alone a supposed "5-star." Breakfast: The breakfast was mostly Chinese food with little to no variety. Nothing was replenished once it was gone. The staff responsible for making eggs left an hour before breakfast service ended, which was completely unprofessional. Construction Noise: The hotel blatantly lied about the extent of construction work. They mentioned it was “nearby,” but in reality, it was inside the hotel. Constant drilling, hammering, and unbearable noise made it impossible to relax or even sleep. The only positive aspect of this hotel was the polite and helpful behavior of the reception staff and housekeeping team. But even their efforts cannot make up for how poorly managed and falsely advertised this property is. This hotel is a disgrace to the Novotel brand, and I will never stay at any Novotel property again. If you’re looking for a genuine 5-star experience, avoid this place at all costs.

酒店早上特別吵，8點就在施工，根本睡不着，吵的不行，一直在敲東西鑽東西，房間也舊舊的

不明白這家酒店是如何被刷到4.9分的。首先我們開車進入停車場，標識説酒店的停車位在B2，於是我們就去了B2，但半路被一些故意放置的路障給擋住了，於是我們衹能去B3，但大箱小包找不到酒店的入口，衹能打電話給酒店求助，但酒店一問三不知，還是讓我們去B2，我們衹能原路返回，發現路障仍在，我們衹能自己動手清障，終於看到了酒店的入口，但兜兜轉轉了好久都找不到空車位，最後停得很遠，大箱小包一路拖過來，非常不便，自始至終，酒店的態度都是與己無關，你們自己解決。進房間後發現氣味很大，鑒於他們待客的消極態度，我們也就不與他們交涉了，給我們入住的房間門外還放着前一位客人用餐後的餐具，晚上房間外面的馬路噪音極大，床品有一股怪味兒，極度影響睡眠，睡眠質量不好者慎入，洗面台連擦手毛巾都不提供，衹能用面巾紙擦，擦完後手上都是紙屑，他們把聰明才智都用到了這裏，把降低成本做到了極致，讓人佩服不已，早餐很一般。

地理位置：距離地鐵站近樓下就是印象城很方便購物吃飯都很方便，住在裏面很安靜安全。 入住感受：乾淨！房間感覺就是自住一樣，裝修和打掃的很好，他們家的床墊和被子特別舒服，床墊軟軟彈彈，被套也很柔和，睡得非常好。 服務：熱情！特別好溝通，第一天入住時去早了，溝通是否可以提前入住，很快就響應並交接了手續。 吃了午飯後，都想要休息一下，跟前廳小姐姐申請延遲退房，非常大方的給我們延了2小時，可以不慌不忙好好睡了個午覺。 這次的入住整體非常滿意！感謝前台小姐姐解答了我的很多疑問，也提供了很多便利，如果下次再到西安，我還會再住這裏。

酒店的位置非常好！樓下是商場，旁邊就是地鐵站。整體的裝修也是可以的。但是細節上一般，房間有一股味道，特別是衞生間。地毯也不是太乾淨。。如果對品質有要求的人，我感覺衹能説一般。