Premier Inn Manchester Airport Heald Green

Sehr praktisch, in der Nähe des Flughafens und später Check-in möglich

We have stayed in several Premier Inns, but this one, of which we had been unaware until we looked for one in the area, fell well below all the other standards. we were quickly put off the place by discovering that there was a long staircase, with no lift available, and I am 80, my wife was 79 on Saturday the reason for the stay, so we found the stairs very taxing to say the least. That was failure number one, quickly followed by failure number two the long walk to our room which seemed about half a mile. On entering the room, looking around we noticed the dirty floor of the bathroom, failure number three, then there was a problem with the heating system as the control on the wall did not seem to work properly and so the room was not as warm as we would have liked, although we managed to put p with it, this was failure number four. We went down for tea/dinner and found the Premier Inn does not have its own catering, so is linked with The Beefeater, and there is a passageway directly through between the two premises. We sat down at a table and was 5 minutes before an attendant came for us to order drinks. A further ten minutes passed before the same attendant came and took our orders for the meals. We then had to endure a further 20 minutes. When we finished our meals I wanted to order a sweet, but this was even more difficult to attract the attention of the same attendant who appeared to have many tables to attend to, eventually she came and took the order for the sweet and to ensure we could leave immediately after I had consumed the sweet I asked for the bill. The sweet and the bill came much quicker than every previous request, so this is registered as the fifth negative. The only plus was that the breakfasts both on Saturday and Sunday mornings were ok, the cereals and drinks are self obtained, and the full English breakfasts were delivered in good time. Additionally, on Sunday morning we went to go through the passageway to The Beefeater, but found the passageway was closed off, so we had to walk all the way around the car park to the main entrance to The Beefeater, so that was the sixth and final negative, and after that as we had been disgusted with the whole experience that certainly was not what we were used to at Premier Inns, we will not be returning to the Premier Inn, Heald Green.

When we arrived at our room 131 we were met with a strong foisty smell. The ceiling in the entrance way was stained with mildew and mould as well as the corner above and below the heater. The washbasin plug was seized in a closed position so we couldn’t use it, we had to wash and brush teeth over the bath. When my wife stripped the bed before we left we found the quilt to be extremely stained (NOT BY US) The dust beneath the bed was very thick and it obviously hadn’t been hoovered for some time. Each time the heater came on it was clicking loudly when expanding and contracting because there were no buffers on the mounting brackets. We have stayed at Premier Inn many times before, not Heald Green, and have been satisfied with the facilities, however, this was the worst experience we have ever had with Premier Inn. We expected a fully functioning clean room, which this was not! We were totally dissatisfied with this hotel. We won’t be staying at Heald Green again.