Song Hotel Wuxi

The hotel has a beautiful environment. Boating on the lotus pond and entering the room units felt like stepping into a uniquely charming setting. The family suite, designed with two floors, was a perfect match for our needs. In addition, the hotel’s service was excellent—shuttle cars were available on call. The lobby manager, Mr. Liu, was courteous and friendly, which left a particularly deep impression on me. One thing I really appreciated was that each guest is assigned a dedicated butler who communicates one-on-one via WeChat. It’s very convenient—you can treat them as your personal assistant throughout the stay. Whatever request you have, just let them know and they will help take care of it. My butler was Lisa, and she was very helpful and responsive. One area for improvement is that there were quite a few mosquitoes 🦟 inside the room. My daughter was bitten all over and is still suffering. We had to buy topical medication today to treat the bites. If the hotel could kindly remind guests in advance about the mosquito situation, we might have come prepared and avoided the bites altogether. Overall, I’m very satisfied with this stay.

Beautiful hotel. Service is okay but not what you would expect from a five star accommodation. The lounge / bar was closed. Only one restaurant which seemed to be only open for breakfast dine-in. We could order in though. Everything was very slow paced. Overall, the hotel felt a bit deserted, which could be great for some travellers...

新中式風格的複式別墅 房間更乾淨 細節方面也很用心 早餐的種類很豐富味道也很不錯 誇一下管家Darcy 全程貼心服務 消息都是秒回 （Ps:退房的時候還碰到個小插曲 打的網約車跑到隔壁酒店了 前台還特別派車送了我們過去） 這次的入住體驗很不錯 下次來無錫還會再住宋品的