InterContinental Wuhan

When you arrive at the concierge they don’t take your bags to your room, they just direct you and you have to find your own room which was a first for me. Secondly, they did not include any welcome message even on their TV to just assure that the room was reserved for me , additionally, they didn’t include any welcome gifts as small as some fruits or a drink, but any drink included was to be charged. These areas need improvement. At breakfast i found it odd that that they mix Pork sausages and chicken sausages in the same serving bowl, which made me not to eat as I don’t eat pork. May these be improved as I am a frequent visitor and would want to consider Intercontinental Hotel again.

Located at the front of the Wuhan expo center are the intercontinental and Holiday Inn hotels. A good location for a river view and relaxing weekend. I chose the intercontinental, as our experiences at the Shanghai Wonderland and Chongqing Raffles intercontinental had been fantastic. So I booked this for our anniversary with high expectations. The hotel is grand and the rooms are lovely. The lobby cafe where breakfast is served is huge with a venetian style interior and roof. The hotel restaurant serves Cantonese style food and is worth a visit. A few photos attached. The service at the restaurant was sub par, and the bill was wrong, which we got the pleasure of finding out when the restaurant began to ring our room repeatedly around 10pm to ask me to go back and pay 30Yuan extra. Which wasn't a problem, but after 4/5 calls late at night to be told I'd walked out without paying down the phone was disappointing when I paid the bill I had been presented with. On our a trip we were quite disappointed to find out on arrival that the swimming area was completely closed, as this would have been useful information before booking. Our trip to Wuhan was great, but the service at this intercontinental didn't live up to their colleagues and previous experiences.

Swimming pool was closed and haven’t any notification about this

Excellent handling of reservation amendments. Really generous. Hotel is very well located for the conference venue

Nice experience!

The room is really clean and large when I checked it was a really late at night, and the front desk has upgraded me to a and bigger room, which has significant view to the bridge of the city. My wife and I really enjoyed it. Also access to outside. It’s convenience to. I want to say the overall well designed hotel.  I also took the picture of the views by comparison in the daytime and nighttime are recommended to anyone this hotel.