AC Hotel Wroclaw

Good location and the staff are helpful and friendly. The restaurant is perfect too.

Very well located hotel, within the city center, across the Jewish quarter, the former exchange building, walking distance to everywhere. It is nested in the former Polish National bank building (and formerly German / Prussia Reich bank) an historical 19th century building. The venue is new and modern, blending into elements of Old architecture. Reception service is swift and professional. We got the 305# across the music forum, circa 23sqm, it has a nespresso machine in the room, a walk in shower, but the bathroom is closed by a light glass door only, fancy but... the room has limited storage for a family, more like a business hotel, with 2 drawers, but with a desk and a table and 2 chairs in addition of the opening sofa. Rooms are not so well sound proofed, we could hear people shouting in the streets and being close to the lifts we could hear loud guests at night on their way to their rooms. The pool is fantastic, 15m long, a small jacuzzi and a very nice gym too, all located in the basement, close to the former bank vault (ask to see it !). The restaurant is very good and service professional, prices reasonable overall, great cocktail bar too and a very nice courtyard too. Breakfast cost 25 Euros !!! Which is a sky high price in Poland, more like the price of a lunch in the restaurant actually, we didnt try it and went to a nice cafe in the Jewish quarter. We parked pur car under the music forum, cheap (10€ for 24h) and a lot of space available + charging stations. The main let down was their house keeping, rooms were only half cleaned, like the floor not swiped, or totally forgotten even 1 day. Out of the 3 days we stayed, only once it was thorough and they did not have to come again. We signaled it every time but in a 5* venue we expected more. We paid 180€ a night, and we will come again, hopefully they ll sort the house cleaning weaknesses or lower their prices to reflect another standing, considering that in Italy it would only be a 4* with these amenities.

The best Marriott can offer. This hotel is quite discreet and I was not expecting anything special the first time I visited. This week though, I messed up my booking and ended up with a room too small for our family (and hotel was fully booked). At this moment Kasia arrived (thank you again) took care of my family with drinks and play corner for kids, organized a bigger room and saved our stay. We enjoyed the swimming pool very much on next morning: this hit has it all!

This is a magnificent 5 star hotel. We have stayed in many Marriotts, but rarely has the staff been as kind and welcoming. My husband and I would especially like to recognize Patricia and Marlena from Reception. Marlena sent us welcoming emails before we got there, and Patricia was so kind every day we saw her and gave us a great tour of the vault—the building was an old German bank. In the dining room Teresa and Katya were so happy to see us at breakfast and went out of their way to ensure good service. Finally, Grzegorz, a young man working at the bar was so kind and helpful at dinner. Each one of these individuals, and I’m sure many more, are certainly a tribute to Marriott. .

Very beautiful hotel, good location. Close to the city centre. We were staying for two nights and I have received an upgrade. The room was very nice. Thank you to the whole team, for making the stay wonderful. Thank you to Ada from the breakfast team, thank you to the FO supervisor and FO manager :)

My husband and I stayed at the AC Marriott for 6 nights for a business trip. We had a very peaceful, pleasant and comfortable stay. The room was quiet, the hotel amenities were sufficient and the location was excellent. We’d like to recognize a few staff (see below) for their efforts and contributions. First, Katia at the restaurant was extremely friendly, professional and knowledgeable. Every morning, she made sure that our dietary restrictions were met. She performed above and beyond to make our dining experience pleasant and memorable. We are very grateful for her and the rest of the F&B team.  Second, Zaklina at the front desk was very helpful, professional and understanding. She honored an early check in for our friend who was visiting. Third, Marlena was very kind, professional and welcoming. She responded to our emails in a timely manner and made sure our stay was comfortable. However, there was a small issue. Before our trip, we communicated with the sales manager regarding adding me to my husband’s reservation. We were told that adding me to the reservation will cost an extra of 100 PLN/day. We stayed at many Marriott chains around the world and have never been asked for extra payment under this circumstance. It is not the cost so much but we were under the impression that a comfort king balcony room accommodates two people. When we checked in on the day of arrival, the front desk staff had no issue adding me to the reservation and of course, no extra payment was necessary. Overall, we are highly satisfied with the level of customer service during our stay and will definitely stay here again on our next visit in Wroclaw. Keep up the great work. Dziękuję!

I visited Wroclaw primarily to attend the Christmas Market at Wrocławski Rynek. The AC Marriott Hotel is ideally situated a short walk from the Market Square. The staff at the hotel are very attentive and all aspects of customer service are of the highest standard, whether it be at reception or in the restaurant which serves food of the highest quality. The level of service easily matches what you would expect to find in any major European cIty, such as London or Vienna. This is definitely not a typical “chain” hotel. While it has all the benefits of being part of Marriott, everything is clearly focused on providing each guest with the best experience. If you are a member of the rewards program expect this fact to be recognised. I was treated to some beautiful Polish czekolada. I loved the design of the hotel, which features a grand staircase which you can use to burn off all those calories you consume when eating at the restaurant! The rooms are furnished in a clean and simple style, while still being luxurious. The bed was one of the most comfortable I have stayed in. I loved many of the design aspects, such as the curbless shower and the heated bathroom floor. Clearly a lot of effort has been taken to design a hotel fit for the 21st century, while retaining what I assume is a 100 year plus facade. It goes without saying that everything was spotless. The AC Marriott Wroclaw demonstrates one of the benefits of travelling in Poland, which is that you can experience the best at a reasonable price. I fear that this is not going to last forever; the Polish economy is expanding at a rapid rate, as the current generation is focused on success. If you arrive by train at the impressive Wrocław Główny, I suggest taking Tram 18 to Zamkowa, a short walk from the hotel. Use contactless or the Jakdojade app to pay for a ticket. The pictures of the Christmas market really don’t reflect reality. It is actually better than shown in the pictures, and especially at night it is reminiscent of a “mythical fairy tale” European city. If you have been to all the *standard* Christmas markets, and are looking for something else, this is one not to be missed. If you are lucky, that might even be some snow!