South Cairns Resort

6 Of us flew from Brisbane for our Brothers 60th for 5 nights starting Thursday 11th July. Turned up to book in and were given 1 key between 7 for 2 adjoining rooms each with 1 Queen and 1 single bed. Booking stated we were to have enough beds for all 7. Unable to talk to management and my sister was getting texts only in response. In the second room the power points along the bench on one side of the room did not work including fridge, microwave, kettle and air conditioner. 1st room had working power points but TV was missing. We went to the front restaurant for tea which was nice and when we came back a single bed and mattress was leaning against the wall outside our room - no linen. We had to move the bedside tables outside and move the queen bed into the corner to just fit the extra bed. The floor under the bed was covered in dust and grit. One of my brothers had to share the queen size bed with me and my sister and other brother had the single beds. We gave my sister the blanket off our bed to sleep on as without the air con working was quite warm in the room. Other room was my other sister and her partner and niece. Friday night we got a message another room was made available and 2 of us moved. Air conditioner in that room kept dropping out. Seems to be lots of long term people staying there and a few nights loud talking, yelling and other noises went into the early morning. Towels were very thin and whole look of the place needs money spent to fix it up. Other room even had a power point only held on the wall by 1 screw and had to be careful plugging into it. Bathroom also had a tap the dribbled consistently and could be heard when we were trying to get to sleep.

I’m not to impressed with this hotel at all and won’t be back. There was dust on the walls, cobwebs on the ceiling in the corners. Hair on the bathroom floor. Check in was at 2pm and I had left by 6:30pm. People walking around outside being loud and swearing their heads of back and forth. The kettle was filthy inside and had to scrub it to make sure it was clean before use. The smoking area ashtray was also removed from the table so there wasn’t anywhere to put out the smokes. Poop was a mess in the water debris and things on the bottom. I didn’t eat at the restaurant they have as the cost was too expensive according to the menu. The rooms look so much better in the advertisement than in person. Photos on the site and other travel sites are heavily edited. The pillows were flat and used way too much. The pillow cases had stains on them. Sheets were too small to fit on the mattress properly. There was some sort of stain in the doorway outside that looked like an old blood stain. Nicole that manages the place is from what I seen with my interactions with her very polite and friendly, but for the room I had $179 wasn’t worth it. I didn’t even want my money back, I just wanted to leave.

This is a fabulous place to stay. Manager Helen is awesome very helpful. Well worth the stay. I would recommend it. Value for money. Really enjoy my stay. It was clean and tidy very obliging and helpful .

Worst Hotel Ever! Booked under South Cairns Resort on ***********, couldnt find hotel apparently it is under a different name New Chalon, nothing new here im afraid! Photos looked good when we booked especially the pool area but wow how disgusting is this place! Floors all dirty, pool area absolutely disgusting, carpet in room filthy and stained, no towels in room, a used cake of soap in the shower, some weird half used disgusting bottles of somthing in the bathroom, no hot water to wash plates, used dirty dish cloth, kettle didnt work, uncomfortable beds and disgusting rooms. I felt filthy walking into this place, so bad after checking if we nearly left.