Eastwood Apartments

Extremely disappointing and unprofessional not to honour contracts with guests. If you mess up the booking systems, contact the guest directly by phone and offer suitable, comparable alternatives but don’t use the cowards way to send an email in the morning of the stay that you have cancelled the booking. If the guest does that, you charge the guest the night/stay. So where is my compensation as I had to find more expensive accommodation with more driving. Never again an option when I have to stay in Brisbane.

Convenient location as we were cruising the next day. Rooms are run down and could do with some TLC. Had to move from first room as smoke detectors had no batteries and wires exposed. Rooftop pool and spa very small. Close to Woolies and loads of restaurants.

Had a booking to stay for 2 nights in room 302. Once we arrived, we were greeted by tradies removing the carpet from 3 floors due to water damage. There were industrial blowers on each of these floors, the lower part of the walls cut out to for airflow. The exposed concrete was sticky to walk on and smelt of glue and mildew. We went up to the roof to have a look at the pool and spa. Yes, great view, but the water was green. We finally got to the apartment and the linen was clean, but the carpets and upholstery looked and felt dirty, visible stains and scorch marks throughout the living area. Great location, but just not up to scratch for the prices charged. Was surprised we were not put on another floor due to the water damage. My friend and I have had bad chesty coughs since staying there. Never again.

We intend to stay 2 nights, however we had to cancel due to a bush fire that come onto our property at home. So we could only stay for one night. At first the manger was understanding and promised us a refund for the 2nd night, which has not happened.