Four Points by Sheraton Surabaya, Pakuwon Indah

The location is perfect which next to the largest shopping mall in Surabaya. However, the wall is thin enough to hear what next door’s discussion.

"The hotel was in a fantastic location, close to all the popular landmarks. Our room was very spacious and clean, with a comfortable bed and beautiful views from the balcony. The staff were incredibly friendly and efficient, and the breakfast was delicious with many fresh options. We had a truly pleasant and relaxing stay!"

Next to four point have Westin and Ascott hotel, but four point is cheaper.

Everything was good! Breakfast superb!

Exceptional Hospitality and Unmatched Convenience I would like to express my sincere gratitude to the entire hotel staff for their exceptional hospitality. From the moment I arrived, I felt like a true VIP—thanks to the warm and professional service from every team member, including reception, housekeeping, and security. This hotel's prime location makes it an ideal choice for both business travelers and families. The seamless connection to Pakuwon Shopping Mall provided a fantastic shopping experience, adding to the convenience of my stay. The room exceeded my expectations in cleanliness and comfort, allowing me to enjoy a restful sleep throughout my two-night stay. The hotel’s facilities, including the well-equipped gym and the refreshing swimming pool, were impressive and well-maintained. A standout highlight was the remarkable Asian cuisine offered at the hotel. The flavors were authentic and diverse, and an expanded selection of 10 to 15 types of sambal would elevate the experience even further. One of the most memorable touches was the fulfillment of my special request for welcome fruits, which truly made me feel valued as a guest. Overall, I wholeheartedly give this hotel a well-deserved five-star rating and look forward to returning for another exceptional experience.

As expected, it's a hotel that doesn't disappoint. The staff were so kind and the bed was so comfortable.